24 days old

Workforce Analyst II Forecasting

Columbus, OH 43215
  • Job Code

Workforce Analyst II Forecasting

Req #: 190055489_1
Location: Columbus, OH, US
Job Category: Operations
Potential Referral Amount: US Dollar (USD)
  • Responsible for supporting Forecasting related projects and may be required to be act as project lead.
  • Supports internal Schedule Optimization Forecasting & Scheduling Analysis exercises
  • Drives strategic workforce process change recommendations
  • Provide Workforce Management subject matter expertise and leadership within a project team
  • Drive Process Improvement and Best Practices to ensure  optimal service levels and staffing
  • Responsible for supporting Forecasting Control & RSCA process and documentation

Skills Required:
  • Critical Thinking
  • Ability to demonstrate leadership capabilities
  • Strong Analytical skills
  • Excellent verbal and communication skills
  • Ability to multi-task and prioritize task(s) in a high volume, high stress environment
  • Ability to be proactive, detail oriented, and organized, with good follow-up skills
  • Demonstrated ability to work fluidly with people at a variety of levels internally and externally to the organization

  • 4+ years direct Financial Services Call/Contact Center experience
  • 3+ years direct Interval Forecasting & Schedule Planning experience
  • Experience and knowledge of Call Center Operations within a multi-site environment
  • Advanced knowledge of eWFM scheduling software and/or CentreVu Supervisor
  • High proficiency with Microsoft Word and Excel
  • Show high levels of professionalism and confidentiality at all times
  • Advanced understanding of Workforce Management practices

Keyword: consumer%20banking


Posted: 2019-08-23 Expires: 2019-09-22

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Workforce Analyst II Forecasting

JPMorgan Chase & Co.
Columbus, OH 43215

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