4 days old

JPMorgan Chase & Co.
Wilmington, DE 19801
  • Job Code

Vice President, Accessibility Training Lead

Job Description

JPMorgan Chase has undertaken an aggressive digital transformation, which builds on the success of our current digital offerings. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction and profitability through the use of digital channels. The Digital Accessibility team is at the heart of driving transformation in the Digital space, leading the firm toward a competitive digital experience for ALL of our customers by first achieving standards and regulatory conformance and then adding innovative, accessible features & services. 


We are seeking a knowledgeable and resourceful Accessibility subject matter expert with deep experience in digital accessibility training.  Our optimal candidate will not only be able to demonstrate their knowledge and sensitivity to the access needs of people with disabilities, but also their experience and strong command of digital accessibility standards and best practices. We are looking for someone who can guide all aspects of creating and delivering training for creating accessible digital products in conformance with accessibility standards. If you can rise to this challenge, we need you!


Key Responsibilities:
A successful candidate will be passionate about accessibility in the digital space, with a broad knowledge of accessibility barriers and the tools and techniques for overcoming them.  Experience creating web-based and instructor-led training and expert knowledge of accessibility standards - WCAG 2.0, PDF/UA, ADA Section 508, 21st Century Video and Communications Act – is a must. Responsibilities will include, but not be limited to: 



  • Identifying and suggesting potential solutions for accessibility barriers based on WCAG 2.0 standards and PDF/UA as well as compliance with the ADA, Section 508, the Twenty-First Century Communications and Video Accessibility Act, and other accessibility related laws

  • Applying accessibility knowledge to a wide range of the firm’s digital properties, including mobile applications, and digital documents, with a primary focus on creating training and job aids. 

  • Training and coaching colleagues and clients in one on one, small group, or large forum environments



You: a self-starter with in-depth, hands-on experience creating and delivering digital and in-person training, with expertise in accessibility standards and how they are applied. Below are some other things you should bring to the table.



  • 3-5+ years of experience in creating web-based and instructor-led training

  • 5+ years of experience in driving accessibility in digital, customer facing programs or functions

  • Experience with a broad range of technologies:

    • PDF accessibility and other digital document standards

    • Web accessibility on various platforms including Windows and MacOS

    • Mobile accessibility on various platforms including Android and IOS

    • Video and other digital media

    • Hands on experience with Assistive Technology (e.g screen readers, magnifiers, alternative input, etc)

    • Advanced knowledge of core web technologies: HTML, CSS, JavaScript, PDF          

    • Familiarity with modern web application development practices and popular JavaScript frameworks

    • Familiarity with Web accessibility standards (WCAG, WAI-ARIA)

    • Deep knowledge of cross-platform and browser compatibility issues

    • Familiarity of next-version web technologies: HTML5 , CSS4, and ES6

  • Demonstrated ability to manage multiple, strategic partner relationships at the Executive Level as well as supervisor level

  • Able to successfully multi-task across tactical and strategic initiatives

  • High degree of initiative and autonomy coupled with an ability to function successfully as part of a team (in person and virtual)

  • Honed consulting, influence, and negotiation skills to achieve desired outcomes that inspire action and trust from stakeholders

  • Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader

  • Written and verbal communication skills – able to present status, facts, thoughts and ideas in a clear, concise, convincing and organized manner

  • Flexibility and adaptability - able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines

  • Bachelor’s degree in Business Administration, or related field of study, or equivalent relevant experience


  • Experience with usability and accessibility research 
  • Ability to leverage industry knowledge to discern future trends



Req #: 200013056_3
Location: Wilmington, DE US
Job Category: Digital
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: consumer%20banking


Posted: 2020-02-13 Expires: 2020-03-14

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JPMorgan Chase & Co.
Wilmington, DE 19801

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