10 days old

JPMorgan Chase & Co.
Wilmington, DE 19801
  • Job Code

Marketing Systems Assoc Sr/Transformation Change Manager

Job Description



The Change Management Team, which is part of the larger CCB Customer Engagement Transformation (CET) team, provides functional support to the products being developed as part of the CET effort. This position is for a self-motivated & passionate Change Management professional to join our team with responsibility for shaping and driving process transformation and adoption of CET initiatives across CCB. This candidate will ensure that business users are involved in the development of products and that impacts have been assessed and communication plans have been swiftly put in place. The candidate will also ensure that business users across CCB are oriented and trained in the use of new processes and products with an understanding of how the new products differ from the previous ones. This will require excellent problem solving, team work, influence and communication skills.

We are currently seeking a candidate in our Wilmington, Delaware or Columbus, Ohio location who can collaborate with multiple parties across locations including Business Users, Product Owners, Business Architects, Scrum Masters and Developers to help facilitate new product assessments and requirements gathering and maintain a clear line of communication with the lines of business. The ideal candidate will help resolve complex business process and organizational issues and develop plans to effectively implement new products smoothly into the lines of business. 

The ideal candidate will have strong client management skills, executive-level communication skills, and the ability to collaborate well with many different disciplines across multiple remote locations. Previous experiences in driving both strategic and tactical process improvement initiatives and/or managing project experiences and training are highly desirable. 


Specifically, the role will entail:

  • Building relationships with marketing professionals in multiple lines of business, technologists and other stake holders to facilitate the team's interaction with them. 
  • Conducting interviews, focus groups and kick-off discussions with key contacts across the organization to gather baseline information and ensure inclusion.      
  • Partnering with stakeholders to create and execute transformational change management initiatives.
  • Leading collaborative working sessions to iteratively define and develop target operational processes that optimally leverage the tools and capabilities that the Customer Engagement Transformation initiative will deliver.
  • Developing, scheduling and delivering effective on-boarding training to acclimate business users to new processes and products including user guides, visual representations, demonstrations, etc.
  • Compiling presentations to summarize findings/recommendations and present to the leadership team. 
  • Working with established, standardized Change Management documentation and processes and ability to keep Jira and Confluence sites up to date
  • Working closely with the leadership team to develop and refine recommended solutions to resolve process transformation and adoption issues. 
  • Identifying gaps, questions, risks/controls, and issues related to candidate target operational processes.
  • Driving Change Management techniques to optimize Awareness, Desire, Knowledge, Ability and Reinforcement.



  • Multiple consecutive years’ experience in organizational change management and/or process improvement disciplines.
  • Experience in Marketing, Banking, and/or Technology domains, particularly as a subject matter expert in the execution and processes of a line of business discipline, i.e. Credit Card, Consumer Bank, Chase Wealth Management, Business Banking, Auto or Home Lending.
  • Exemplary written and verbal communication skills including development of procedural documentation, delivering stand-up presentations/demonstrations and performing training sessions both in-person and across remote telepresence.
  • Ability to bring ideas from the professional disciplines of facilitation, coaching, conflict management, and mediation, to help teams achieve high performance.
  • Familiarity with Agile practices and Change Management techniques – formal training in these areas is a plus.
  • Excellent interpersonal, coaching and mentoring skills.
  • Advanced MS Office skills with focus on Visio, Excel, and PowerPoint. 


Req #: 200007866
Location: Wilmington, DE US
Job Category: Marketing/Communications
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

Keyword: card%20services


Posted: 2020-02-10 Expires: 2020-03-21

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JPMorgan Chase & Co.
Wilmington, DE 19801

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