2 days old

JPMorgan Chase & Co.
Wilmington, DE 19801
  • Job Code

Quant/ Data Analytics Manager, VP - Claims & Disputes Garage

Job Description


Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.


Data & Analytics:

The newly formed CCB Data & Analytics Team unifies data and analytics talent across Chase to responsibly leverage data to build competitive advantages for our businesses with value and protection for customers.  The team encompasses a variety of data and analytics disciplines, from data governance and data strategy/partnerships to reporting, data science and machine learning, and are actively engaged in ensuring impact at the front-line and for our customers through Sales, Marketing and Operations transformations. We have a strong partnership with our dedicated Technology partners, who provide us with our cutting edge data and analytics infrastructure. Joining CCB Data & Analytics means you sit in the engine that powers Chase with insights, providing an opportunity to materially impact both our customer and business outcomes. The team also offers significant learning and mobility opportunities for career development and future growth.


Position Overview:

Chase is on a mission to deliver a customer-obsessed experience by improving clock speed and providing first class customer interactions. Across the organization we are all committed to transforming the way we work and how we deliver value against our business objectives. We favor rapid, iterative design to “once and done” project work and prefer new design to improving on the status quo, all in a way that allows us to “plug and play” instead of depending on outdated technology builds. 


To achieve that mission we have launched cross-functional customer journey teams that enable us to continuously design, deliver and validate new functionality and foster an environment where we can quickly improve the customer experience. The Claims & Disputes Product Analytics team is responsible for data analysis supporting the re-design of the claims and disputes experience for our customers and operations specialists, and is fully embedded with product and feature teams following an agile delivery methodology. The team is looking for a talented, highly motivated individual with strong data analysis skills and technical leadership experience.


As a Quant Analytics Manager you will be a technical expert leveraging the agile process to develop the right automated data solutions using a mix of customer, account, digital, telephony, financial and operational data to empower data analysts working on a wide range of business and product-focused analytics including: building and updating business cases, exploratory analysis to identify product enhancement opportunities, generating feature performance metrics and dashboards, and crafting data stories and presentations of key findings to stakeholders. You will have the opportunity to work collaboratively with partners of the Claims & Disputes Product organization: Finance, Customer Experience Research, UX/UI Design, Software Engineering, Data Engineering, Area Product Owners, Operations Specialists and other Analytics teams.



  • Work as a technical lead to agile analytics teams providing data and analytics support for new product development and customer journey analysis

  • Develop plans to identify, source and curate domain specific data needed to monitor performance and deliver analysis on product features and programs

  • Lead the technical delivery of product analytics promoting and advancing the team’s adherence to Agile Scrum methodologies, sharply focused on frequently delivering useful and accessible features, prioritizing the highest-valued features, identifying risk and managing uncertainty early on, and continuously interacting and collaborating with stakeholders and end-users through conversations leading to valuable outcomes

  • Collaborate with Area Product Owners to formulate quantifiable goals; advise on strategies and experimentation to achieve business goals

  • Lead partnerships with internal stakeholders demonstrating a strong understanding of business drivers, the underlying data and processes

    Qualifications and Required Skills:

    • Generally 6+ years of related experience

    • Bachelor's degree in a quantitative or related field

    • Masters or PhD in a related field preferred

    • Hands-on experience with standard data analytics tools and technologies (SQL, R, Python, Tableau, Alteryx, Hadoop, Hive, Spark, Impala, Sqoop, RDBMS, Trifacta)

    • Experience doing analytics following an Agile (Scrum) methodology

    • Communicate effectively with Senior leaders to enable collaboration, decision-making, and transparency

    • Outstanding written/verbal communication and presentation skills

    • Demonstrated strong ability to analyze problems, design solutions, and communicate effectively and confidently (both verbal and written) with relevant stakeholders to gain buy-in

    • Comfort with ambiguity and proven ability to structure problems and develop analytical frameworks

    • Entrepreneurial drive and demonstrated ability to influence across various job functions

    • Highly self-motivated, able to manage and deliver in an innovative and fast-paced environment

    • Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)

    • Requires deep and broad subject matter expertise (and the willingness to learn)

    • Demonstrate superior judgment to mitigate risk, and fosters an environment where risk/control issues are escalated and trends are anticipated and identified

    • Exercise sound judgment; act with integrity; protect our company, clients and customers

Req #: 190105115
Location: Wilmington, DE US
Job Category: Data & Analytics
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

Keyword: card%20services


Posted: 2020-01-15 Expires: 2020-02-14

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JPMorgan Chase & Co.
Wilmington, DE 19801

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