6 days old

JPMorgan Chase & Co.
Wilmington, DE 19801
  • Job Code

Collections Agile Product Group - Product Analyst - Wilmington, DE

Job Description

JP Morgan Chase is on a mission to deliver a customer-obsessed One Chase experience by improving clock speed and providing first class customer interactions.  All across the organization we are committed to transforming the way we work and how we deliver value against our business objectives. 


We favor rapid, iterative design to “once and done” project work and prefer new design to improving on the status quo.  All in a way that allows us to “plug and play” instead of depending on outdated technology builds.   This is accomplished by empowered decision makers sitting among the team that helps make our transformation a success.    


To achieve that mission we have launched Agile product team based constructs across the country that enable a truly cross-functional business, development and operations experience to continuously design, deliver and validate new functionality. Journey practices, architectures and tool sets cover the entire product lifecycle; and are re-shaping how we think about these customer journeys and foster an environment where a cross-functional team can quickly improve our customer experience.


Successful transformation at this scale requires hiring and selecting diverse and talented people who are equipped with the right end-to-end knowledge, skills, passion about customers and excitement about being at the forefront of change and innovation. 


We are actively looking for the best talent to help us reach our One Chase North Star!  Are you someone who thinks and puts the customer at the center of everything you do?  Are you passionate about bringing ideas to life as part of a team? Are you someone who is a passionate problem solver, can manage ambiguity and have fun in the process?  Do you have what it takes to work in a dynamic, agile and collaborative? 


If the answer is yes to all of these, apply to join our JP Morgan Chase team and we look forward to seeing you in one of Agile product groups!



The Product Analyst role on an agile product team contributes to the strategic development, ongoing feature refinement and execution of the product roadmap. The product analyst is a catalyst for change, focusing on clean-sheet reinvention, driving towards continuous improvement, and ensuring measures of success are defined, measured, and value creation is demonstrated, acting with an entrepreneurial attitude with a strong sense of reliability and ownership.


  • Responsible for E2E ownership of features from ideation through implementation and through maintenance and support.
  • Accountable for feature performance, which requires knowledge on how to pivot in order to meet business case goals.
  • Ability to see the big picture while having a deep knowledge into the owned feature. This is key to being successful prioritizing stories and determining the path to implementing features effectively.
  • Contribute to the strategic development, ongoing refinement & execution of the product roadmap.
  • Partner with senior product owners to progress the product roadmap; act as voice of the customer and drive product vision in forum when senior product owners are not present.
  • Manage existing product features and actively lead the research definition and development of new features to advance the product roadmap.
  • Facilitate & drive customer focused solutions across the organization in direct support of the Product Owner; working with legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap.
  • Continually drive product towards a meaningful balance between customer needs, business objectives and technical feasibility.
  • Write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member.
  • Attain/develop a depth of domain knowledge in order to evaluate current/future state business (and product) objectives and ensure target state architecture alignment with business capability needs, serving as subject matter expert with respect to major business processes and supporting applications/capabilities.
  • Collaborate closely with all team members including technology and architecture to define and elicit business needs; building to a comprehensive understanding the domain.
  • Build and maintain strong working relationships with multiple diverse stakeholders across JPMorgan Chase, and able to work independently and in a team environment


  • 5 - 8+ years product management/program execution experience – including defining user experience needs, writing epics, stories, and acceptance criteria, creating product value propositions, developing features and benefits and developing roadmaps
  • Experience and comfort working within non-linear design and development processes
  • Experience in the design and development of product/service offerings that span multiple channels and form factors
  • Passion for online and mobile technology, and knowledge of industry structure, trends and influential companies
  • Demonstrated ability to remain productive, positive, and solution seeking while facing organizational change
  • Mobile and digital experience – defining user experiences optimized for needs in the mobile/digital space
  • Ability to synthesize large amounts of information to inform decisions in order to drive work forward
  • Ability to thrive in a fast-paced, collaborative and cross-functional environment
  • Ability to question, elicit, and drill down into both qualitative and quantitative data and concepts
  • Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and convincing manner to senior stakeholders
  • Experience working in agile/scrum teams preferred
  • Exhibit an organized and systematic approach to problem solving, understanding of both design thinking and systems thinking
  • Minimum BS or equivalent level of education/experience required


  • Ability to drive Business Results and define and measure Value Creation.
  • Analytical Thinking and Problem Solving
  • Client and Customer Focus, experienced in research and analysis
  • Change Management
  • Verbal and Written Communication, experienced with Epics, Stories, Roadmaps
  • Teamwork and Leadership, Facilitation and Negotiation, Coaching and Mentorship, People Focus and Team Player
  • Innovation, Process Improvement, Creativity, and Clean-Sheet Reinvention
  • Risk Assessment and Control Management

Req #: 190103191
Location: Wilmington, DE US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: card%20services


Posted: 2020-01-14 Expires: 2020-02-14

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JPMorgan Chase & Co.
Wilmington, DE 19801

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