6 days old

JPMorgan Chase & Co.
Wilmington, DE 19801
  • Job Code
    190114020

Director, Product Manager – Rewards and Benefits

Job Description




The Ultimate Rewards & Loyalty Solutions team is passionate about delivering an engaging, personalized, and customer-obsessed experience to our 60+ million customers across Chase Card Services.  This leadership role is responsible for continuously innovating strategy, digital capabilities, customer experience, and end-to-end delivery for our Rewards & Benefits business serving all Chase Card Services customers.


This includes collaborating with other leaders and team members across URLS, all Card Services product teams, Technology, Operations, and other stakeholder areas to design and help lead the delivery of key enhancements and innovations. The ideal candidate is a strategic thinker who is passionate about delivering a best in class experience for our customers, while continuously innovating to optimize the business.


We are actively looking for the best talent to help us reach our One Chase North Star. Are you someone who thinks and puts the customer at the center of everything you do?  Are you passionate about bringing ideas to life as part of a team? Are you someone who is a passionate problem solver, can manage ambiguity and have fun in the process?  Do you have what it takes to work in a dynamic, agile and collaborative way? 


If the answer is yes to all of these, apply to join our team.


Focus areas:

  • Chase Dining strategy and implementation
  • Reimagine Chase experiences both on the platform and the inventory

  • Identify desired customer behaviors when customers visit our site

  • Study best in class examples for driving customer engagement and leverage for innovation

  • Represent Shop and Earn area product as needed

     

     

    We are looking for a teammate who will be:


  • Excited & inspired to deliver the best in class experience for our customers

  • Focused on delivering results that benefit both the needs of the customer and the business

  • Highly collaborative within matrixed organization

  • A strong partner with our vendor-partners


Responsibilities


  • Champion the Chase Dining strategy and think firm wide as we envision solutions

  • Successfully deliver a digital experience that meets or exceeds customer expectations and business goals

  • Lead vendors, customer experience and development teams to deliver a best in class experience

  • Identify areas of opportunity to deliver more customer value at a reduced cost – new functionality; less friction

  • Identify new redemption options that have strong card member appeal

  • Monitor customer feedback for trends, issues and opportunities to improve the customer experience

  • Work closely with Loyalty Solutions to ensure proper governance and controls are in place for new initiatives

  • Demonstrate thought leadership and have the ability to articulate the vision of the Loyalty team in meetings with internal and external stakeholders

  • Develop a strong partnership with marketing team to deliver best in class communications

  • Execute and oversee all aspects of the product lifecycle process including writing user stories, ensuring the delivery of creatives/artifacts from vendors, managing project timelines, representing the business in both Architecture and QA sessions when necessary, partnering with Servicing to ensure education of new features to agents, and monitoring all site updates post-launch




  • 10+ years of Digital Product, Strategy, Planning and Design with additional experience in Loyalty, Marketing or Product Management experience preferred

  • Demonstrated ability to lead and influence cross-functional internal and external teams and agency partners

  • Experience with Agile practices (e.g. Scrum, Kanban, Lean)

  • Team Development – Track record of facilitating high performing, self-directed teams and coaching for results at all levels in an organization

  • Design Thinking – Zero based customer journey design and customer experience implementations

  • Experienced working successfully in at-scale high-complexity environments

  • Problem solver with project management skills and the ability to prioritize and manage multiple priorities

  • Analytical thinker with ability to interpret results and site metrics to drive change

  • Strong communication and presentation skills

  • Unafraid to be thrown into new projects that will stretch your skills

  • BA/BS degree or equivalent experience required


Req #: 190114020
Location: Wilmington, DE US
Job Category: Marketing/Communications
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)


Keyword: card%20services

Categories

Posted: 2020-01-14 Expires: 2020-02-13

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JPMorgan Chase & Co.
Wilmington, DE 19801

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