13 days old

JPMorgan Chase & Co.
Westerville, OH 43081
  • Job Code

Business Intelligence - Alteryx Support Lead

Job Description

An Application Support professional’s dedication to innovation is essential to what keeps our company moving and thriving. Here, you’ll oversee application issues throughout: troubleshooting, maintaining, identifying, escalating and resolving them as needed. You’ll ensure that the production changes your team makes are made keeping best practices, lifecycle methodology and overall risk top of mind. Partnering with Infrastructure Service Support team members, you’ll dig into root cause analysis, production changes, budgetary and staffing issues.  You’ll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.’s global network of innovators.


In this role , you will be responsible for  supporting Incident and Problem resolution for aligned LOBs, providing end-to-end resolution to ensure completion of all jobs within defined objectives. Troubleshoot production issues and coordinate with other teams to remediate and implement to production in order to minimize impact to customers and/or downstream. The role also involves engaging and partnering with Applications Development teams, and various platform owners such as Teradata, ETL, Business Intelligence, etc. and also interfacing with executive and Senior Management with Root Cause Analysis (RCA) and remediation actions. The group has implementations in various facets of Big Data Technologies involving technology stack of Hadoop, Java , ETL Tools with Hadoop implementation , Data Wrangling tools and BI reporting with Hadoop frameworks.



  • As a member of BI platform support team you’ll be responsible for platform availability, maintenance and monitoring Tableau platforms.
  • Develop and implement BI platform support best practices.
  • Support the design, development, delivery and management of BI platform solutions
  • Conduct change impact analyses, assess change readiness, and identify key stakeholders
  • Identify and prepare risk mitigation actions and plans
  • Provide consulting and coaching to project teams regarding BI platform processes, tools and activities
  • Communicate effectively and efficiently with business line staff and App dev teams.
  • Lead by example through demonstration of high performance in the areas of customer service, collaboration, team work, reliability, productivity, and execution
  • Coordination of platform maintenance, including change and release management (planned and emergency deployments, configuration and patching).
  • Participation in Resiliency testing. Regular and systematic testing of application redundancy and failover.
  • Real-time system monitoring (custom and off-the-shelf tools).  Engineer and implement custom monitoring solutions if needed.
  • Participation of Run books development.
  • Knowledge transfer to the on-shore and off-shore teams
  • Work with BI teams from other divisions supporting different layers of the platform stack.
  • Support off hours on rotational basis.
  • End-to-end Incident and Problem resolution for responsible LOBs.
  • Responsible to ensure that the applications met their required service level
  • Responsible to support process improvements to continuously improve the stability and performance of the platform
  • Identify system bottlenecks and opportunities for process improvements
  • Perform in-depth research and identify sources of production issues.
  •  Effectively perform root cause analysis of issues and report the outcome to business community and Management.
  • Develop / utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business.
  • Coordinate and work with the global production support team

 This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience
  • Proven expertise in application development and support environment with more than one technology and multiple design techniques
  • Advanced knowledge of development toolset to design, develop, test, deploy, maintain and improve software
  • Minimum 10 years of professional experience in BI / ETL tools.
  • Minimum 2 years of hands-on experience on Alteryx platform.
  • Proficient in authoring, editing and presenting technical documents.
  • Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members.

Desired Skills


  • Strong experience in BI tools with a considerable experience in Alteryx application admin knowledge.
  • Alteryx Designer and Server Installing, Configuration , Patching
  • Working knowledge of Mongo DB
  • Write complex SQL queries with multiple joins to automate/manipulate these extracts in Alteryx
  • Scripting knowledge & experience ( Shell scripts, Python, Powershell)
  • Experience performing root cause analysis and problem management from multiple layers of the application stack
  • Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry. 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.  

Req #: 190074915
Location: Westerville, OH US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 5000 US Dollar (USD)

Keyword: card%20services


Posted: 2020-02-04 Expires: 2020-03-05

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

JPMorgan Chase & Co.
Westerville, OH 43081

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast