25 days old

Wealth Management - CWM Operations, Talent Development & Design, Associate

Chicago, IL 60602
  • Job Code

Wealth Management - CWM Operations, Talent Development & Design, Associate

Req #: 190064087
Location: Chicago, IL, US
Job Category: Asset Management
Potential Referral Amount: US Dollar (USD)

JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2.7 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking.

J.P. Morgan Asset & Wealth Management, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

Our Team 

As a member of the Chase Wealth Management Operations Training & Talent Development team the Talent Development & Design position is responsible for all training and knowledge management needs for the group.

This position is responsible for the design, development, implementation, and performance support of CWM Operations learning initiatives. This position partners closely with management and subject matter experts to provide high quality customized training solutions and course development.


  • Utilize learning industry software to build interactive and robust courses in a variety of formats including virtual, e-learning, telepresence, and classroom
  • Use storyboards, graphics, audio and video files, interactivity, and animations to construct courseware
  • Facilitates and manages skill enhancement and initiative-specific training programs with audiences ranging from individual contributors to managers
  • Conduct needs assessments with internal clients to identify performance gaps and implement solutions tailored to the stakeholders’ training requirements through focus groups, workshops, surveys, and individual interviews
  • Design and maintain new hire, skill enhancement and initiative-specific training programs
  • Manage multiple training program development projects ranging up to high complexity/high impact
  • Coordinate training sessions with internal business partners, includes details such as location, logistics, set-up, and materials
  • Coordinate logistics of pre and post training implementation – Scheduling, room reservation, outlook invitations, roster management
  • Participate and lead project teams whose outcomes have significant impact to business results
  • Responsible for LMS administration including adding courses to database, managing attendance, performing evaluations
  • Examine course feedback and metrics to assess training participation, effectiveness, and ensure that appropriate outcomes/improvements have been attained
Skills/Qualifications Preferred
  • Previous CWM Operations Service Center experience
  • Experience with Learning Management Systems
  • Proficiency with course development software such as Adobe Captivate and Articulate Storyline
  • Prior experience in media editing software including Adobe Photoshop, Adobe Illustrator, and Adobe Audition
  • Prior project management experience

Keyword: consumer%20banking


Posted: 2019-07-22 Expires: 2019-08-21

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Wealth Management - CWM Operations, Talent Development & Design, Associate

JPMorgan Chase & Co.
Chicago, IL 60602

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