1+ months

VP, Enterprise Call Center - Software Engineer

Wilmington, DE 19801
  • Job Code
    190024368

VP, Enterprise Call Center - Software Engineer

Req #: 190024368
Location: Wilmington, DE, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)



As an experienced member of our Software Engineering Group we look first and foremost for people who are passionate around solving business problems through innovation & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought-provoking environment—one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally


 

This role requires a wide variety of strengths and capabilities, including:

 

  • BS/BA degree or equivalent experience

  • Expertise in application, data and infrastructure architecture disciplines

  • Advanced knowledge of architecture, design across all systems

  • Proficiency in multiple modern programming languages such as Java/J2EE/Spring Framework & REST Web service Implementation experience.  Experience working with distributed teams, conduct software analysis, involve actively in developing technical designs, develop, test, debug, write automated tests, deliver and maintain highly scalable and distributed applications using Java & J2EE, Messaging - JMS, Apache Kafka, MQ, Web Services, and adopt cloud technologies.

  • Advanced knowledge of application and infrastructure architecture disciplines.  Understanding of software skills such as business analysis, development, automation, maintenance and software improvement.  Advanced knowledge of Continuous Performance Testing standards and best practices.  Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals.  Good working knowledge of scrum and Kanban methodologies

  • Good understanding of the Application Owner role within CCB and associated responsibilities is preferred.  Includes adherence to AppFit, Risk Controls, Production Health Index standards, and ability to build and manage labor forecasts in alignment with budgeted demand (Clarity time tracking), understanding of both the internal Application Risk Assessment framework (ARA) as well as the external Supplier Oversight Services (SOS) assessment.  Good Understanding of the IVR application, voice technologies including speech recognition (Nuance) is preferred.  

  • This person will lead and manage people on agile teams that develop world class applications that will leverage, enable and integrate w/strategic applications: authentication, contextual data, One Chase Service and Omni-Channel servicing.  Manage a team that will be practicing Agile/Scrum methodology. An ideal candidate will be a multi-skilled software development background.  Provides strategic thought leadership to application development.  Plans, architects, designs, analyzes, programming to satisfy business requirements for large, complex projects.

  • Proficient in multiple business disciplines functions and influences the business' strategic direction through technology solution recommendations; key advisor on significant decisions. Ensures risk controls and compliance to departmental and company-wide standards.  Keen understanding of financial control and budget management.

 

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

 

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech organizations. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 

 


Keyword: card%20services

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Posted: 2019-04-18 Expires: 2019-06-16

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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VP, Enterprise Call Center - Software Engineer

JPMorgan Chase & Co.
Wilmington, DE 19801

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