1+ months

VP- Digital Product Manager

Dallas, TX 75201
  • Job Code
    190054446

VP- Digital Product Manager

Req #: 190054446
Location: Dallas, TX, US
Job Category: Digital
Potential Referral Amount: US Dollar (USD)

 

 

Chase:

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

 

The Business and Commercial Digital team focuses on initiatives across business banking and commercial banking lines of business within Chase. The group consists of product managers who work closely with many lines of businesses (e.g., Card Services, Business Banking and Commercial banking, Commercial Lending), developers, interactive designers, marketers, and project support and operations staff.

 

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

 

Position Overview

Chase is seeking a highly effective and innovative Digital Product Manager to work on supporting the Digital Segment leader role for Business Banking to partner with the LOBs to develop and deliver an integrated Digital Strategy.  In this role, the candidate will work on delivering innovative functionality leveraging internal & external tools & partnerships. This individual will have to quickly understand business’ unique needs and apply his/her expertise to help the business drive to a solution that meets user pain and Chase objectives. He/she will then collaborate with product owners to see through the execution and product development lifecycle. The individual will work closely with business, technology, and in some cases third party vendors, and manage an ever evolving roadmap. If successful, these products provide added value to the Chase for business unit, Chase Commercial and Chase as a whole, and most importantly, delivering a better banking experience to our users.

 

Responsibilities

·         End to end understanding of business banking digital onboarding processes and ownership to drive the appropriate customer experience

·         Work with and support area product owner and feature product owners and other DAO teams to build out the customer experience, create feature requirements, prioritize backlogs, identify and solve potential roadblocks, and manage the evolution of onboarding

·         Engage with cross-functional partners across the organization to lead, align, and maintain productive partnerships throughout the lifecycle

·         Assist with customer research to continually vet and develop the customer experience with a customer first focus

·         Identify and analyze ongoing gaps, optimizations and future opportunities

·         Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs.

·         Understand various aspects of the BB Digital book of work, and critical routines to ensure we are on track for delivery (incl demand mgmt.)

·         Develop relationships with key partners to drive ongoing prioritization process between Business, Product, Technology and DCE

·         Partner with Segment lead on development of materials for regular Digital Business Review/Governance (performance metrics, update on book of work, view of key projects/programs)

·         Work with analytics team to develop EMR that captures client activities/utilization/satisfaction/retention/profitability etc

·         Work with Technology team to create a digital focused performance dashboard

·         Partner with Segment lead and cross functional stakeholders to develop a multi-year digital / channel strategy/roadmap

·         Partner with Segment lead and cross functional stakeholders to deliver lob focused/specific digital programs

 

 

Qualifications:

  • 8+ years of Digital Product Management or relevant experience as well as record of individual technical achievement

  • Preferred background in remote deposit capture service across scanner and mobile

  • Expertise in defining and building out product roadmap and business models;

  • Thorough understanding of financial modeling, forecasting and tracking as it relates to product delivery;

  • Experience with bringing together cross functional teams and leading execution in an agile delivery model;

  • Experience in Small Business and/or Middle Market Financial Services product management (payments, lending, deposits)

  • Experience in management consulting/strategy development

  • Ability to influence stakeholders with diverse points of view;

  • Structured thinker, effective communicator with excellent written communication skills;

  • Proven track record of delivery and new product feature creation;

  • Ability to prioritize projects and efforts according to business need and industry trends;

  • Familiarity with the business services and offerings associated with Chase;

  • Ability to influence people at all levels across a broad variety of job functions

  • Demonstrated ability to manage tight delivery timelines and calmness under intense pressure;

  • Commitment and self-motivation suitable to a start-up team;

  • BS or MS in Information Systems Management or comparable field of study Demonstrable experience working in retail banking, payments, e/m-commerce, online and mobile platforms;

  • Experience with agile product development techniques and continuous integration philosophies and practices for speed to market is a plus.


Keyword: card%20services

Categories

Posted: 2019-06-21 Expires: 2019-08-21

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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VP- Digital Product Manager

JPMorgan Chase & Co.
Dallas, TX 75201

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