12 days old

UW Supervisor LQR - Downers Grove, IL

JPMorgan Chase & Co.
Downers Grove, IL 60515
  • Job Code

UW Supervisor LQR - Downers Grove, IL

Req #: 190096742
Location: Downers Grove, IL, US
Job Category: Credit
Potential Referral Amount: US Dollar (USD)

The Loan Quality Review (LQR) team is responsible for performing pre-funding end-to-end file reviews to assess accuracy of the credit and collateral underwriting decisions.  LQR’s scope includes all origination channels within Chase Home Lending. 

The LQR Supervisor provides leadership and direction to a team of LQR professionals responsible for providing quality loan decisions on a variety of mortgage loan products.  The Supervisor also interacts regularly with business partners to achieve the highest quality and level of customer satisfaction. 

The qualified candidate will be responsible for managing team performance as it pertains to review quality, productivity, workflow and expected turn times through reporting, system reviews, and capacity-based work queue management. The qualified candidate also will be responsible for empowering staff by providing the tools and the training necessary to ensure that they excel in their roles. 

Key Responsibilities:

  • Manages team performance related to service delivery, quality expectations, productivity benchmarks, and compliance with Chase policy and procedure

  • Maximizes productivity and efficiency of the team by monitoring and managing work queues, assigning and adjusting workflow as volume dictates

  • Manages individual performance through proactive coaching, training and supporting employee development

  • Recommends personnel actions such as hiring, training, terminations, promotions, transfers, disciplinary and salary actions

  • Understands how a problem and its solution will affect other teams; gathers information before making decisions; weighs alternatives to arrive at reasonable decisions

  • Trusted advisor within LQR and the Home Lending Line of Business, communicating issues and solutions to business partners

  • Recommends and implements process enhancements to improve efficiency and strengthen controls

  • Champions diversity within the organization


  • Three years of frontline Underwriting, Quality Control or equivalent experience in the Mortgage Industry

  • Prior management experience strongly preferred

  • Home Lending Underwriting policy and product expertise

  • Proficiency in delivering clear and succinct written and verbal communications

  • Excellent analytical and decision making skills

  • Ability to articulate and discuss decisions with confidence

  • Intermediate experience with Microsoft Excel, Word and PowerPoint

  • College degree preferred

Keyword: consumer%20banking


Posted: 2019-11-07 Expires: 2019-12-07

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UW Supervisor LQR - Downers Grove, IL

JPMorgan Chase & Co.
Downers Grove, IL 60515

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