1+ months

User Experience Research Lead

JPMorgan Chase & Co.
New York, NY 10007
  • Job Code

User Experience Research Lead

Req #: 190077794
Location: New York, NY, US
Job Category: Digital
Potential Referral Amount: US Dollar (USD)

About Chase

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.4 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.


About Digital Consumer Experience (DCE)

The JPMorgan Chase Consumer Banking Digital Consumer Experience (DCE) team is responsible for creating a simple, capable, cohesive, human + personal digital banking experience for our over 70 million customers. We work across every possible channel; from our rich web application to our mobile applications to ATMs to a range of virtual assistant experiences. Experience design partners closely with its partner Lines of Business (LOBs), tech counterparts, developers, user researchers, design planners + content editors to create and realize visions for digital banking products and experiences. Chase has established itself as a digital leader amongst large financial institutions. We are now beginning the next chapter in our journey to establish Chase as a destination employer for design leaders ready to reinvent some of the most important digital experiences in the lives of 1 in 2 households in North America.


Job Description

We are looking for a creative and resourceful User Experience Research lead with strong design research skills to join our rapidly growing team of innovators, disruptors and problem solvers. Naturally, we want someone who can think outside the box and provide fresh thought leadership, but we are also looking for an individual who will complement and lead the team in ways we haven’t even imagined. If you can explain why you’re that person, we want you!

As a User Experience Research lead you will be responsible for leading, scoping and crafting research strategy, conducting research, and delivering actionable insights for a variety of user experience research studies. 

Primary Responsibilities

*  Partner with teams to plan and execute user experience research

*  Design and execute research studies at different phases of the design process

*  Work with design and research leadership to help drive design process improvements

*  Present and communicate research results and recommendations to the larger DCE organization

*  Work with design systems team to represent research needs

*  Obtain a deep understanding the business drivers behind the product goals

*  Provide accurate estimation of research projects and help with prioritization

*  Work with external vendor companies who are providing research support

*  Understand the business goals and customer base for the experience and incorporate them in user research techniques

*  Work closely with design leads to ensure deliverables are consistent with the overall design system

*  Give research direction and make research decisions for the team at large

*  Align methods across teams and help drive alignment in new areas

*  Coach and mentor junior team members

*  Participate in interviewing team members and identifying new candidates

*  Proactively identify and shares new processes and techniques


*   Seven or more years of experience planning and executing research studies

*  Demonstrated ability to act as a champion for user experience research

*  Active role driving design planning, estimation, and prioritization

*  Demonstrated ability to incorporate business thinking into the product development process

*  Demonstrated communication skills

*  Familiarity with banking and finance a plus 

Keyword: consumer%20banking


Posted: 2019-10-07 Expires: 2019-11-23

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User Experience Research Lead

JPMorgan Chase & Co.
New York, NY 10007

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