30 days old

User Experience Intern

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 37486 

Who we are

American Airlines is the world’s largest airline with over 6,700 flights transporting more than half a million passengers to destinations around the world every day.  Over 2 million customers interact with our digital channels daily. We’re not just in the business of flying planes but making sure our customers have a phenomenal experience during every step of their travel journey with us.  

Why you should work with us

We’re a multidisciplinary UX team that drives the user experience for our customer and employee facing applications. In this position, you’ll work within a cross-functional team where you’ll influence product and design decisions with ownership of projects from inception through development. You’ll get to showcase your experience and knowledge in research, design, content and information architecture.   

The job

American is transforming the way we deliver software and solutions for our customers and this role is a new one at American. As part of this transformation the UX organization is aligning to a Portfolio and Product based culture and we are looking to hire a UX intern. 


This job is a member of the User Experience (UX) and Digital Customer Experience team within the Customer Experience organization. The UX intern will have a passion for user-centric experiences, help us to establish a UX practice within an enterprise, a keen eye for detail, process analysis capabilities and project management skills.


You’ll be responsible for assisting a newly formed UX governance team in defining strategies and operational excellence at scale as well as help the Design Systems team create re-usable components, document their use and lend a hand creating UX tools that can be utilized by the UX organization.


Principal duties and responsibilities 

  • Collaborate with teams to maintain our design system for consistency
  • Participate in the planning around growing a design system 
  • Learn new technologies, improve and optimize existing technologies 
  • Assist in maintaining design libraries and artifacts, such as sketch library files, GIT workflow 
  • Write and review technical documentation for design components and user interaction 
  • Provide oversight of and tactical support to the governance team  
All you'll need for success
  • Pursuing a degree in Human-Computer Interaction, Design, Computer Science, Psychology or related fields
  • Proficient with Microsoft Office software (e.g. Word, Excel, Outlook, PowerPoint) 
  • Familiarity with web accessibility and compliance
  • Familiarity with HTML, CSS and Javascript knowledge
  • Relentless focus on customer centricity
  • Passion for innovation and advancing UX as a craft  
  • Excellent communication, presentation, organizational and interpersonal skills 
  • Understanding UX best practices and user centered design principles

Please include an online portfolio demonstrating a strong experience in creating user-centered experiences with your cover letter and resume. 

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 37486 


Posted: 2020-03-03 Expires: 2020-04-02

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User Experience Intern

American Airlines
Fort Worth, TX 76102

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