27 days old

Training Coordinator, IT Help Desk

American Airlines
Phoenix, AZ

Location: Regents Centre North (PHX-52N1) 
Additional Locations: None
Requisition ID: 19690 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This position will be responsible for (1) Facilitates ITHD new hire training (2) Creates and documents recurrent training (3) Creates/Modifies new training curriculum around new application on-boarding (4) Works with application teams to create service guides and knowledge shares (5) Establish and maintain training materials and records for ITHD personnel


Specifically, you’ll do the following:

  • Create and maintain employee training materials related to ITHD operations
  • Create or coordinate curriculum and providing training classes related to ITHD operations
  • Provide technical and administrative support for the users of Computer Based Training (CBT)
  • Work closely with application teams to monitor changes to existing processes for training updates
  • Provide feedback on employee performance during training periods
  • Generate training reports for management
  • Publish class offerings and schedule students for courses
  • Complete ad-hoc assignments, as necessary
  • Prepare, facilitate and instruct training programs in a competent, professional and personable manner
  • Floor walk as needed
  • Lead by example, professional and confidential at all times
  • Commit to completing assigned projects
  • Nominal amount of travel may be needed


  • Associates degree or equivalent work experience
  • Minimum 2 year Help Desk experience
  • Superior written and verbal communication skills
  • Excellent interpersonal, organizational and problem solving skills
  • Demonstrated ability to work independently as well as on a team
  • Handle multiple assignments and respond well to changing priorities under pressure
  • Strong working knowledge of SDE/SharePoint/Active Directory and other work related programs (might want to say ITSM tools, e.g. SDE, Service-Now so that this could be reused, if necessary, in the future)
  • Strong presentation/teaching skills
  • Ability to work varied shifts (advance notice)
  • Excellent attendance/professionalism record

Additional Locations: None
Requisition ID: 19690 


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Training Coordinator, IT Help Desk

American Airlines
Phoenix, AZ

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Training Coordinator, IT Help Desk

American Airlines
Phoenix, AZ

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