29 days old

JPMorgan Chase & Co.
Tempe, AZ 85281
  • Job Code

Unit Manager / Collections Supervisor

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.  Chase Consumer & Community Banking serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice.

Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next−for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns. 


We have opportunities for Team Leaders in our new Card Collections group.


Our Collections group creates and delivers the right solutions by partnering with our customers to provide the right solutions for delinquent credit card accounts.


We are looking for individuals with a passion for managing a team and the following skills:

Leadership Skills
  • Develop and lead team of Specialists

  • Lead by example and coach on key behaviors to drive results

  • Responsible for performance management

  • Select and retain talent

  • Identify ways to support inclusion and diversity

Customer Focus

  • Resolve employee and escalated customer problems and inquires

  • Operates with urgency and meet deadlines

 Communication Skills

  • Communicate both verbally and written

  • Ability to influence internal and external business partners  

  • Relationship management

 Problem Solving Skills

  • Conflict resolution skills  

  • Prioritize diverse workloads

 Analytical Skills

  • Participates in execution of strategy  

  • Specialized functional or technical knowledge that allows for independent thought and action on important department activities  

  • Required to abide by all applicable regulatory and department practices and procedures

  • Drive risk and control initiatives

 Computer Skills:

  • Experience with multiple browsers, multiple tabs,  window navigation and instant messenger tools

  • Fluency in Windows Operating Systems and Microsoft Office tools

Work schedules vary and could include a schedule that includes working in the evening and on the weekend.

  • Minimum of two years of documented management / leadership experience required
  • Must have experience working in a Call Center environment that requires phone-based customer interaction

  • Collections experience preferred

  • Advanced proficiency with computer functions with MS office suite strongly preferred

  • High School Diploma or equivalent required, Bachelor’s Degree preferred

Req #: 200009076
Location: Tempe, AZ US
Job Category: Collections
Employment Type: Full Time
Potential Referral Amount: 500 US Dollar (USD)

Keyword: card%20services


Posted: 2020-03-06 Expires: 2020-05-03

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JPMorgan Chase & Co.
Tempe, AZ 85281

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