19 days old

Telecommunicator, Police

San Jacinto College
Houston, TX 77049
  • Job Code
    114996149

San Jacinto College

Equal Opportunity Statement: The San Jacinto College District is committed to equal opportunity for all students, employees, and applicants without regard to race, creed, color, national origin, citizenship status, age, disability, pregnancy, religion, gender, sexual orientation, gender expression or identity, genetic information, marital status, or veteran status in accordance with applicable federal and state laws.

Telecommunicator, Police - Central Campus

Responsibilities:
  • This is an essential College position required to work during emergency conditions.
  • Provide a range of dispatch related services to district-wide faculty, staff and employees with respect to the department objective of community-oriented policing
  • Conduct accurate and prompt telecommunication operations, complete initial and subsequent training and support the protection and maintenance of sensitive communications equipment
  • Maintain adequate 24-hour police office visibility, accessibility and readiness in dispatch services for crisis or emergency
  • Maintain consistent access to radio contact with all campus police officers on patrol, providing and relaying information accurately and quickly, with respect to safety, crime prevention, emergencies and officer safety
  • Promptly determine and contact appropriate support if situational factors suggest aid beyond, or in addition to, campus police
  • Understand the various jurisdictions of other police agencies surrounding all college locations, as well as the geography of each campus and its structures
  • Monitor and respond to fire alarm system, and document daily test signals
  • Provide reports of alarm incidents and actions taken by police, fire or alarm company personnel Conduct and provide reports of security equipment testing, including campus emergency phones, panic signal devices and elevator devices
  • Generate maintenance requests for inoperable or damaged property
  • Monitor dispatch office email for employee requests and advisories
  • Understand campus police regulations regarding master key accessibility and entry services to rooms and buildings
  • Maintain accurate documentation of patrol activities, and provide officers with information needed or requested
  • Document and provide officers with student or staff protective orders, case numbers, and required student records
  • Understand the fundamentals of officer safety and risk factors associated with patrol Answer all incoming emergency and non-emergency phone calls, document each call with provided forms and forward to supervisor
  • Accept items or property found on campus after hours and complete the proper form provided
  • Provide state and local information and forms, such as delayed accident report forms or precinct court dates for state tickets issued
  • Adjust and add student accounts or place administrative holds on them for tickets issued
  • Maintain personal records of password and accessibility to police office databases, and understand laws and regulations regarding privacy
  • Regularly update all contact information for employees and outside sources needed
  • Obtain imperative specifics from individuals in a high state of stress
  • Proficiently carry out duties related to crisis management regarding natural disasters, chemical leaks, or national incidents
  • Serve as assistant to the Sergeants, Officers, and Dispatchers regarding tickets and reports (inperson, phone, and email)
  • Maintain office files, ensure that tickets and appeals are completed accurately
  • Perform general office duties which include answering telephones, printing departmental payroll, filing documents and performing other duties as assigned
  • Administrative tasks, such as typing, data entry, faxing, copying, and filing
  • Interact with the public to provide information and assistance
  • Be able to work a two-way radio, while entering the information in the Computer Aided Dispatch while monitoring alarms and video cameras, while taking phone calls and monitoring window and front desk

Additional Example of Work That May be Performed:
  • Assist students, faculty and staff that come to the front desk
  • Answering phones, greeting and answering questions about tickets and appeal application process; assist students with overall questions
  • Other duties as assigned


Knowledge, Skills and Abilities:
  • Able to operate a multi-line telephone system
  • Able to operate a two-way radio system
  • Strong multi-tasking abilities
  • Accurately enter data into the police records management/computer aided dispatch system
  • Experience with Microsoft Office-Word, Excel, and Internet research
  • Self-motivated with excellent communication and public relation skills
  • Must have excellent front office and telephone skills with the ability to work in a fast-paced environment and manage multiple priorities with little supervision
  • Communicate clearly and distinctly in English
  • Ability to work with people from diverse backgrounds in a team environment
  • Type a minimum of 30 -wpm
  • Basic word processing skills
  • Excellent organizational and time management skills
  • Must be able to work under pressure
  • Must be able to work days, evenings, nights, week-ends and holidays, as needed Must be able to monitor security surveillance cameras

Required Education:
  • High School Diploma or GED

Preferred Qualifications:
  • Previous experience in higher education
  • Bilingual/multi-lingual

Required License/Certification:
  • Valid Driver's License

Required Documents:
  • High School Diploma or GED
  • Valid Driver's License

Additional preferred documents:
  • T.C.O.L.E. Basic Telecommunicator Certificate

Required Training:
  • Must complete initial 40-hour\r\nT.C.O.L.E. training and subsequent training to maintain a
    Basic Telecommunicator\r\nCertificate within (1) year
  • American Heart Association training course: Basic Lifesaving Skills for Healthcare Providers within (1) year
  • Must complete TCIC/NCIC required certification within (1) year
  • Must satisfactorily complete San Jacinto College training courses in Banner, the college database system

Essential Qualities and Behaviors:
  • Strong interpersonal skills
  • Collaborative personality
  • Must be able to pass an intensive background check
  • Cannot have any type of Criminal History

Physical Requirements:
  • Must be able to sit for an extended amount of time Must be able to lift up to 35 pounds

Working Conditions:
  • Must be able to work unsupervised in an office
  • Must be able to work extended hours as necessitated by emergencies or staffing contingencies


Salary Grade: 13

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req2211

Posting Close Date: 11/19/2019

PI114996149

<br/><b>San Jacinto College</b><br/><br/><b>Equal Opportunity Statement:</b> The San Jacinto College District is committed to equal opportunity for all students, employees, and applicants without regard to race, creed, color, national origin, citizenship status, age, disability, pregnancy, religion, gender, sexual orientation, gender expression or identity, genetic information, marital status, or veteran status in accordance with applicable federal and state laws.<br/><br/><b> Telecommunicator, Police - Central Campus </b><br><br><strong> Responsibilities: </strong> <br><ul><li> This is an essential College position required to work during emergency conditions. </li><li> Provide a range of dispatch related services to district-wide faculty, staff and employees with respect to the department objective of community-oriented policing </li><li> Conduct accurate and prompt telecommunication operations, complete initial and subsequent training and support the protection and maintenance of sensitive communications equipment </li><li> Maintain adequate 24-hour police office visibility, accessibility and readiness in dispatch services for crisis or emergency </li><li> Maintain consistent access to radio contact with all campus police officers on patrol, providing and relaying information accurately and quickly, with respect to safety, crime prevention, emergencies and officer safety </li><li> Promptly determine and contact appropriate support if situational factors suggest aid beyond, or in addition to, campus police </li><li> Understand the various jurisdictions of other police agencies surrounding all college locations, as well as the geography of each campus and its structures </li><li> Monitor and respond to fire alarm system, and document daily test signals </li><li> Provide reports of alarm incidents and actions taken by police, fire or alarm company personnel Conduct and provide reports of security equipment testing, including campus emergency phones, panic signal devices and elevator devices </li><li> Generate maintenance requests for inoperable or damaged property </li><li> Monitor dispatch office email for employee requests and advisories </li><li> Understand campus police regulations regarding master key accessibility and entry services to rooms and buildings </li><li> Maintain accurate documentation of patrol activities, and provide officers with information needed or requested </li><li> Document and provide officers with student or staff protective orders, case numbers, and required student records </li><li> Understand the fundamentals of officer safety and risk factors associated with patrol Answer all incoming emergency and non-emergency phone calls, document each call with provided forms and forward to supervisor </li><li> Accept items or property found on campus after hours and complete the proper form provided </li><li> Provide state and local information and forms, such as delayed accident report forms or precinct court dates for state tickets issued </li><li> Adjust and add student accounts or place administrative holds on them for tickets issued </li><li> Maintain personal records of password and accessibility to police office databases, and understand laws and regulations regarding privacy </li><li> Regularly update all contact information for employees and outside sources needed </li><li> Obtain imperative specifics from individuals in a high state of stress </li><li> Proficiently carry out duties related to crisis management regarding natural disasters, chemical leaks, or national incidents </li><li> Serve as assistant to the Sergeants, Officers, and Dispatchers regarding tickets and reports (inperson, phone, and email) </li><li> Maintain office files, ensure that tickets and appeals are completed accurately </li><li> Perform general office duties which include answering telephones, printing departmental payroll, filing documents and performing other duties as assigned </li><li> Administrative tasks, such as typing, data entry, faxing, copying, and filing </li><li> Interact with the public to provide information and assistance </li><li> Be able to work a two-way radio, while entering the information in the Computer Aided Dispatch while monitoring alarms and video cameras, while taking phone calls and monitoring window and front desk </li></ul><br> <strong> Additional Example of Work That May be Performed: </strong> <br><ul><li> Assist students, faculty and staff that come to the front desk </li><li> Answering phones, greeting and answering questions about tickets and appeal application process; assist students with overall questions </li><li> Other duties as assigned </li></ul><br><br><strong> Knowledge, Skills and Abilities: </strong> <br><ul><li> Able to operate a multi-line telephone system </li><li> Able to operate a two-way radio system </li><li> Strong multi-tasking abilities </li><li> Accurately enter data into the police records management/computer aided dispatch system </li><li> Experience with Microsoft Office-Word, Excel, and Internet research </li><li> Self-motivated with excellent communication and public relation skills </li><li> Must have excellent front office and telephone skills with the ability to work in a fast-paced environment and manage multiple priorities with little supervision </li><li> Communicate clearly and distinctly in English </li><li> Ability to work with people from diverse backgrounds in a team environment </li><li> Type a minimum of 30 -wpm </li><li> Basic word processing skills </li><li> Excellent organizational and time management skills </li><li> Must be able to work under pressure </li><li> Must be able to work days, evenings, nights, week-ends and holidays, as needed Must be able to monitor security surveillance cameras </li></ul><br> <strong> Required Education: </strong> <br><ul><li> High School Diploma or GED </li></ul><br> <strong> Preferred Qualifications: </strong> <br><ul><li> Previous experience in higher education </li><li> Bilingual/multi-lingual </li></ul><br> <strong> Required License/Certification: </strong> <br><ul><li> Valid Driver's License </li></ul><br> <strong> Required Documents: </strong> <br><ul><li> High School Diploma or GED </li><li> Valid Driver's License </li></ul><br> <strong> Additional preferred documents: </strong> <br><ul><li> T.C.O.L.E. Basic Telecommunicator Certificate </li></ul><br> <strong> Required Training: </strong> <br><ul><li> Must complete initial 40-hour\r\nT.C.O.L.E. training and subsequent training to maintain a <br>Basic Telecommunicator\r\nCertificate within (1) year </li><li> American Heart Association training course: Basic Lifesaving Skills for Healthcare Providers within (1) year </li><li> Must complete TCIC/NCIC required certification within (1) year </li><li> Must satisfactorily complete San Jacinto College training courses in Banner, the college database system </li></ul><br> <strong> Essential Qualities and Behaviors: </strong> <br><ul><li> Strong interpersonal skills </li><li> Collaborative personality </li><li> Must be able to pass an intensive background check </li><li> Cannot have any type of Criminal History </li></ul><br> <strong> Physical Requirements: </strong> <br><ul><li> Must be able to sit for an extended amount of time Must be able to lift up to 35 pounds </li></ul><br> <strong> Working Conditions: </strong> <br><ul><li> Must be able to work unsupervised in an office </li><li> Must be able to work extended hours as necessitated by emergencies or staffing contingencies <br> </li></ul> <br><br><b> Salary Grade: </b> 13 <br><br> Salary is based on the Board-approved salary schedule for the current fiscal year. <b> See Salary Schedule </b> <br><br><b> Requisition Number: </b> req2211 <br><br><b> Posting Close Date: </b> 11/19/2019 <img src="https://analytics.click2apply.net/v/1wrr1rUGJb4ZUAprUMMmK"> <p>PI114996149</p>

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Posted: 2019-10-31 Expires: 2019-12-01

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Telecommunicator, Police

San Jacinto College
Houston, TX 77049

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