12 days old

Technology Strategy and Improvement Lead

JPMorgan Chase & Co.
Columbus, OH 43215
  • Job Code

Technology Strategy and Improvement Lead

Req #: 190090760
Location: Columbus, OH, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)

Continuous Service Improvement Lead (CSI) role is responsible for the proactive analysis, identification of opportunities and execution of improvements, including the implementation of processes & policies that will improve the stability of the production application portfolio. The CSI executes the organization’s transformation strategy and governs and facilitates cross LOB (CIO, iCTOs, Application Development, Production Management, other LOBs,) partnership forums. 

Primary Responsibilities:    

  • Execute and syndicate processes to meet and implement target state objectives and goals
  • Facilitate production stability decision making by ensuring engagement and communication via the relevant forums across Application Development, Production Management, Global Technology Infrastructure and the business
  • Ensure clear accountability for stability actions across stakeholder groups
  • Drive effective prioritization of stability efforts at those forums through the presentation of key metrics and on going trending
  • Drive data quality improvement behind the metrics
  • Identify and implement support model, people, process and technology / automation improvements
  • Drive continuous improvements around incident, problem, change, capacity, resiliency and infrastructure hygiene disciplines
  • Interface across all teams and LoBs on improvement opportunities to document, solution and track until implementation to increase the stability of the production environment
  • Drive the on going communication and execution of transformation initiatives across the AD and PM teams
  • Review and communicate key metrics, underlying themes and trend analysis.  Identify the areas that require focus and opportunities for improvement
  • Identify and drive ownership and accountability for issues and opportunities that arise
  • Govern and facilitate the cross LOB (CIO, iCTOs, Application Development, Production Management, other LOBs,) partnership forums to communicate status, challenges, opportunities and drive progress
  • Act as a communications vehicle for CCB, firm wide or cross-LOB initiatives impacting production for their business area 


  • 8+ years of Demonstrated experience in Process reengineering and technology strategy
  • Previous experience in LEAN, Agile, and/or SDLC environments
  • Analytical and problem-solving skills

  • Strategic mind-set – ability to identify and develop strategic  improvement opportunities

  • Demonstrates strong cross-functional influencing and leadership experience

  • Demonstrates strong verbal and written communication skills

  • Possesses strong time management, organizational, relationship building skills

  • Quality focused work ethic and strong controls mind-set

  • Adaptable to work in an evolving and changeable environment

  • Proactively manage and drive forward own career, identifying personal training needs for development  

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.


When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 15 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 








Keyword: consumer%20banking


Posted: 2019-12-03 Expires: 2020-01-02

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Technology Strategy and Improvement Lead

JPMorgan Chase & Co.
Columbus, OH 43215

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