24 days old

Tech \u0026 Apps Management Specialist II - 185498

Pasadena, CA 91101
  • Job Code
    185498
\u003Cp\u003ESUMMARY:\u003C/p\u003E \u003Cp\u003ESupport Specialist will provide stellar customer service to the end user community at the Tech Cafe. Assists with troubleshooting and resolving all end user hardware and software issues. Works efficiently, effectively and within the company policies and guidelines.\u003C/p\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003Cp\u003ERESPONSIBILITIES:\u003C/p\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003Cp\u003EEssential duties and responsibilities:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EReceive, configure and deploy laptops for new associates and provide training.\u003C/li\u003E \u003Cli\u003EProvide end user support for hardware, software, mobile devices, peripherals, etc for the user community.\u003C/li\u003E \u003Cli\u003EProvide PC replacements when needed.\u003C/li\u003E \u003Cli\u003EComplete data restores from backup.\u003C/li\u003E \u003Cli\u003EFollow departmental policies and procedures in order to meet service levels set for the team.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003Cp style=\u0022background: white;\u0022\u003E\u003Cstrong\u003EQUALIFICATIONS REQUIRED:\u003C/strong\u003E\u003C/p\u003E \u003Cp style=\u0022background: white;\u0022\u003E\u003Cstrong\u003EEducation:\u003C/strong\u003E Bachelor Degree or equivalent in education and experience required. \u003Cbr /\u003E\u003Cstrong\u003EExperience:\u003C/strong\u003E 2 -5 years\u003C/p\u003E \u003Cp style=\u0022background: white;\u0022\u003E\u0026nbsp;\u003C/p\u003E \u003CP\u003E\u003Cdiv\u003EPreference will be given to candidates who have the following:\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003EFCP, CPP and/or PHR.\u003C/li\u003E \u003Cli\u003E2 -5 years experience as Implementation Specialist II or other equivalent client facing project management experience.\u0026nbsp;\u003C/li\u003E \u003Cli\u003EBroad functional area expertise combined with strong project planning and management skills.\u003C/li\u003E \u003Cli\u003EExperience communicating to all levels of associates across various media, including sr. management.\u0026nbsp;\u003C/li\u003E \u003Cli\u003EAptitude in automated workflow systems is desirable.\u003C/li\u003E \u003Cli\u003EStrong service orientation.\u003C/li\u003E \u003Cli\u003EPositive response to changes in work environment or tasks .\u003C/li\u003E \u003Cli\u003EPractices and promotes open communication.\u003C/li\u003E \u003Cli\u003EValues individual talents of team members.\u003C/li\u003E \u003Cli\u003EViews situations from multiple perspectives.\u003C/li\u003E \u003Cli\u003EUses time and resources efficiently.\u0026nbsp;\u003C/li\u003E \u003Cli\u003EMaintains focus and overcomes obstacles to complete work.\u0026nbsp;\u003C/li\u003E \u003Cul\u003E \u003Cli\u003ECompetent in Microsoft Office Applications.\u003C/li\u003E \u003Cli\u003EDemonstrated conflict resolution skills.\u003C/li\u003E \u003Cli\u003EExcellent communication skills (persuasion, motivation).\u003C/li\u003E \u003Cli\u003EExcellent analysis skills.\u003C/li\u003E \u003Cli\u003EStrong relationship building/networking skills.\u003C/li\u003E \u003Cli\u003EResults-orientation/exceeding client expectations.\u003C/li\u003E \u003Cli\u003EOrganizational skills.\u003C/li\u003E \u003Cli\u003ETime Management.\u003C/li\u003E \u003Cli\u003EResourcefulness.\u003C/li\u003E \u003C/ul\u003E \u003Cli\u003EHigher levels may involve travel to client locations.\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

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Posted: 2019-11-13 Expires: 2019-12-13

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Tech \u0026 Apps Management Specialist II - 185498

ADP
Pasadena, CA 91101

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