30 days old

Tech \u0026 Apps Management Specialist II - 183925

Tempe, AZ 85281
  • Job Code
    183925
\u003Cp style=\u0022background: white;\u0022\u003ESUMMARY:\u003C/p\u003E \u003Cp style=\u0022background: white;\u0022\u003ESupport Specialist will provide stellar customer service to the end user community at the Tech Cafe. Assists with troubleshooting and resolving all end user hardware and software issues. Works efficiently, effectively and within the company policies and guidelines.\u003C/p\u003E \u003Cp style=\u0022background: white;\u0022\u003E\u0026nbsp;\u003C/p\u003E \u003Cp style=\u0022background: white;\u0022\u003ERESPONSIBILITIES:\u003C/p\u003E \u003Cp style=\u0022background: white;\u0022\u003E\u0026nbsp;\u003C/p\u003E \u003Cp style=\u0022background: white;\u0022\u003EEssential duties and responsibilities:\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EReceive, configure and deploy laptops for new associates and provide training.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EProvide end user support for hardware, software, mobile devices, peripherals, etc for the user community.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EProvide PC replacements when needed.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EComplete data restores from backup.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EFollow departmental policies and procedures in order to meet service levels set for the team.\u003C/li\u003E \u003C/ul\u003E \u003Cp style=\u0022background: white;\u0022\u003E\u003Cstrong\u003EQUALIFICATIONS REQUIRED:\u003C/strong\u003E\u003C/p\u003E \u003Cp style=\u0022background: white;\u0022\u003E\u003Cstrong\u003EEducation:\u003C/strong\u003E Bachelor Degree or equivalent in education and experience required. \u003Cbr /\u003E\u003Cstrong\u003EExperience:\u003C/strong\u003E 2 -5 years\u003C/p\u003E \u003Cp\u003EPreference will be given to candidates who have the following:\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EFCP, CPP and/or PHR.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003E2 -5 years experience as Implementation Specialist II or other equivalent client facing project management experience. \u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EBroad functional area expertise combined with strong project planning and management skills.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EExperience communicating to all levels of associates across various media, including sr. management. \u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EAptitude in automated workflow systems is desirable.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EStrong service orientation.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EPositive response to changes in work environment or tasks .\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EPractices and promotes open communication.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EValues individual talents of team members.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EViews situations from multiple perspectives.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EUses time and resources efficiently. \u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EMaintains focus and overcomes obstacles to complete work. \u003C/li\u003E \u003Cul\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003ECompetent in Microsoft Office Applications.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EDemonstrated conflict resolution skills.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EExcellent communication skills (persuasion, motivation).\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EExcellent analysis skills.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EStrong relationship building/networking skills.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EResults-orientation/exceeding client expectations.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EOrganizational skills.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003ETime Management.\u003C/li\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EResourcefulness.\u003C/li\u003E \u003C/ul\u003E \u003Cli style=\u0022background: white;color: black;\u0022\u003EHigher levels may involve travel to client locations.\u003C/li\u003E \u003C/ul\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

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Posted: 2019-11-08 Expires: 2019-12-12

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Tech \u0026 Apps Management Specialist II - 183925

ADP
Tempe, AZ 85281

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