10 days old

Tech Help Desk II

HDQ
Purchase, NY 10577
  • Job Code
    116995259

Overview

Frontline support. Fields and manages all phone and email inquiries directed to the helpdesk.



Responsibilities

  • Provide Phone and desk side support to end users on a variety of issues
  • 24/7 operation with flexible hours
  • Strong analytical and problem solving skills
  • Develops and maintains positive customer relations
  • Coordinates with team members to ensure all employee requests are handled appropriately and in a timely manner
  • Ability to perform problem diagnosis, analyze data, and provide an effective solution
  • Must have excellent communication skills
  • Adds information to existing knowledge base, writes documentation and documents procedures
<br /><strong>Overview</strong><br /><br /> <p style="margin: 0px;"><span style="font-size: 10pt; font-family: verdana, geneva;">Frontline support. Fields and manages all phone and email inquiries directed to the helpdesk. </span></p> <br /><br /><strong>Responsibilities</strong><br /><br /> <ul> <li><span style="font-size: 10.0pt; color: windowtext;">Provide Phone and desk side support to end users on a variety of issues</span></li> <li><span style="font-size: 10.0pt; color: windowtext;">24/7 operation with flexible hours</span></li> <li><span style="font-size: 10.0pt; color: windowtext;">Strong analytical and problem solving skills </span></li> <li><span style="font-size: 10.0pt; color: windowtext;">Develops and maintains positive customer relations</span></li> <li><span style="font-size: 10.0pt; color: windowtext;">Coordinates with team members to ensure all employee requests are handled appropriately and in a timely manner</span></li> <li><span style="font-size: 10.0pt; color: windowtext;">Ability to perform problem diagnosis, analyze data, and provide an effective solution</span></li> <li><span style="font-size: 10.0pt; color: windowtext;">Must have excellent communication skills</span></li> <li><span style="font-size: 10.0pt; color: windowtext;">Adds information to existing knowledge base, writes documentation and documents procedures</span></li> </ul> <img src="https://analytics.click2apply.net/v/r7EE5jFDVll1h2p4fzYBr"> <br/><br/><br /><strong>Qualifications</strong><br /><br /> <p style="margin: 0px;"><strong><u><span style="font-size: 10.0pt; color: windowtext;">Qualifications: </span></u></strong></p> <ul> <li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">College degree or related work experience</span></li> <li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">A+ or other IT industry Standard Certification such as HDI preferred. </span></li> <li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Strong knowledge of Windows 10 Operating system</span></li> <li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Knowledge of various hardware and software products including Citrix, Microsoft Office Suite, Exchange Administration, McAfee Antivirus, System Management Server (SMS).</span></li> <li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Remote software knowledge using SMS, Proxy and Remote Desktop, Bomgar. </span></li> </ul> <p style="margin: 0px;"> </p> <p style="margin: 0px;"><span style="text-decoration: underline;"><strong><span style="font-size: 10pt; color: windowtext; text-decoration: underline;">Skills:</span></strong></span></p> <ul> <li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Must be motivated with skills in troubleshooting hardware and software related issues </span></li> <li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Must be detail orientated while being able to prioritize work based on the urgency.</span></li> <li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Must be highly organized and have the ability to work and make decisions independently in a fast-paced production environment.</span></li> <li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Be able to handle a variety of tasks and responsibilities in an efficient manner.</span></li> </ul> <p style="margin: 0px;"> </p> <p style="margin: 0px;"> </p> <p style="margin: 0px;"> </p> <p style="margin: 0px;"> </p> <p style="margin: 0in; margin-bottom: .0001pt; background: white;"><span style="font-size: 8.0pt; font-family: 'Verdana',sans-serif; color: #333333;">The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.</span></p> <p style="margin: 0in; margin-bottom: .0001pt; background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"> </p> <p style="margin: 0in; margin-bottom: .0001pt; background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-size: 8.0pt; font-family: 'Verdana',sans-serif; color: #333333;"><span style="box-sizing: border-box;">If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law</span> document at <a style="box-sizing: border-box;" href="http://www1.eeoc.gov/employers/poster.cfm" target="_blank" rel="noopener"><span style="color: #015785; text-decoration: none; text-underline: none;">http://www1.eeoc.gov/employers/poster.cfm</span></a>.</span></p> <p style="margin: 0in; margin-bottom: .0001pt; background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"> </p> <p style="margin: 0in; margin-bottom: .0001pt; background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-size: 8.0pt; font-family: 'Verdana',sans-serif; color: #333333;"><span style="box-sizing: border-box;">To view our Pay Transparency Statement, please click here:</span> <a style="box-sizing: border-box;" href="https://atlasair.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=25646&hashed=1157929663" target="_blank" rel="noopener"><span style="color: #015785; text-decoration: none; text-underline: none;">Pay Transparency Statement</span></a></span></p><p>PI116995259</p>

Categories

Posted: 2020-01-10 Expires: 2020-02-10

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Tech Help Desk II

HDQ
Purchase, NY 10577

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