1+ months

Team Manager - Consumer New Account Lending (NAL)

Wilmington, DE 19801
  • Job Code

Team Manager - Consumer New Account Lending (NAL)

Req #: 190021926
Location: Wilmington, DE, US
Job Category: Credit
Potential Referral Amount: US Dollar (USD)
As a Lending Operations Team Manager, you will supervise the daily operations of a Consumer New Account Lending team. In this role, this individual will be responsible for the following activities:
  • Providing direct and professional feedback to the lenders relating to their loan quality and production
  • Completing side by sides and decision reviews to assess lenders decision quality
  • Minimizing risk to the bank while maximizing our ability to maintain profitable accountholders
  • Managing to departmental service levels, production standards, and quality standard by analyzing daily MIS
  • Handle escalated Customer calls
  • Complete and manage to weekly/monthly production targets
  • Review daily, weekly and monthly reports to ensure teams consistency
  • Ability to plan and prioritize.
  • Complete ad-hoc projects as needed 
Additionally, this individual will help their manager to develop and implement strategies to improve loan quality by providing feedback regarding trends and making recommendations for revisions to credit policies and proposing ideas to close gaps on missed opportunities and/or process improvements.
Schedule: Monday-Friday 10 am - 7 pm.


    • Minimum three to five years of managing experience preferably in a lending or call center environment
    • Excellent verbal and written communication skills
    • Experience / strong understanding of consumer and/or commercial lending involving credit reports or credit bureau analysis
    • Ability to provide coaching and talent development
    • Ability to build strong partnerships
    • Open to change, with the ability to quickly learn new processes and adapt in a fast paced-environment
    • Ability to work independently with a willingness to participate as a team member in a production environment
    • Self-starter with strong initiative.
    • College degree preferred

    Keyword: consumer%20banking


    Posted: 2019-05-13 Expires: 2019-07-11

    For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

    Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

    Before you go...

    Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

    Share this job:

    Team Manager - Consumer New Account Lending (NAL)

    JPMorgan Chase & Co.
    Wilmington, DE 19801

    Join us to start saving your Favorite Jobs!

    Sign In Create Account
    Powered ByCareerCast