18 days old

Team Leader-Telephone Banking-2nd Shift-Bilingual in English & Spanish Required

Houston, TX 77002
  • Job Code
    190064994

Team Leader-Telephone Banking-2nd Shift-Bilingual in English & Spanish Required

Req #: 190064994
Location: Houston, TX, US
Job Category: Customer Service
Potential Referral Amount: 500 US Dollar (USD)

-Bilingual in English & Spanish Required

-To be considered for this role, you may be required to complete a video interview powered by HireVue.

-Work schedules will include Mon-Fri 2pm-11pm and rotating Weekends and will provide a 10% Shift differential. 

 
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next−for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns. 
 
We have opportunities for Team Leaders in our Customer Service group.
 
Our Customer Service Organization provides exceptional customer service to our retail and credit card customers with a broad array of products and services.
  • Telephone Banking, Chase online and Chase mobile support for business and consumer customers with depository and loan products (checking and savings accounts, certificates of deposit), bill payment, stop payment, funds transfers, and alerts.
  • Card Services assists customers with activation, issuance, replacement and support of credit card products.
We are looking for individuals with a passion for managing a team and the following skills:
  
Leadership Skills:
  • Develop and lead team of Specialists
  • Lead by example and coach on key behaviors to drive results
  • Responsible for performance management
  • Select and retain talent
  • Identify ways to support inclusion and diversity
 Customer Focus
  • Resolve employee and escalated customer problems and inquires
  • Operates with urgency and meet deadlines
Communication Skills
  • Communicate both verbally and written
  • Ability to influence internal and external business partners  
  • Relationship management
 Problem Solving Skills
  • Conflict resolution skills  
  • Prioritize diverse workloads
Analytical Skills
  • Participates in execution of strategy  
  • Specialized functional or technical knowledge that allows for independent thought and action on important department activities  
  • Required to abide by all applicable regulatory and department practices and procedures
  • Drive risk and control initiatives
Computer Skills:
  • Experience with multiple browsers, multiple tabs,  window navigation and instant messenger tools
  • Fluency in Windows Operating Systems and Microsoft Office tools
 
 

 

Qualifications
  • Bilingual in English & Spanish Required
  • Leadership experience is required
  • Minimum of  two years management experience strongly preferred
  • Must be willing to work in an environment that requires phone-based customer interaction
  • Advanced proficiency with computer functions with MS office suite strongly preferred
  • High School Diploma or equivalent required, Bachelor’s Degree preferred


Keyword: consumer%20banking

Categories

Posted: 2019-07-31 Expires: 2019-09-13

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Team Leader-Telephone Banking-2nd Shift-Bilingual in English & Spanish Required

JPMorgan Chase & Co.
Houston, TX 77002

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