1+ months

Team Leader Employment Tax Operational Support - 177564

San Dimas, CA 91773
  • Job Code
    177564
Learn More about Compliance Solutions Employment Tax Products here:
https://www.adp.com/what-we-offer/products/adp-smartcompliance/employment-tax.aspx
 
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
 
The Team Leader - within Employment Tax Operational Support, with general guidance from his/her Manager, provides guidance, recognition, direction and evaluation in the performance and development of the team(s) while ensuring department objectives are met. The Team Leader works closely with various stakeholders to resolve complex issues and obtain prompt resolution to escalated issues. The Team Leader serves as a back-up for department Leadership as needed.

RESPONSIBILITIES:
  • May lead daily activities of the team to ensure that all work is completed according to scheduled deadlines, with attention to quality standards, priorities and overall goals
  • Serve as a resource for team members, based on a strong working knowledge of team's responsibilities, goals and associates individual development plans and training needs.
  • May monitor associate/client interactions utilizing the quality monitoring system and
  • May oversee the use of standard process workflows by team
  • May train and mentor team members and identify development needs, working with
  • Leadership to coordinate additional training as needed
  • Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
  • May serve as an acting backup to the Team Manager, providing leadership, guidance and direction to team members in the absence of the manager
  • May provide feedback on individual performance of associates to leadership.
  • Provide direct feedback to associates on areas of opportunities to enhance services provided to the client.
  • May contribute to providing feedback to leadership for associate performance appraisals.
  • Utilize sound judgment to escalate issues that may require intervention of the Team Manager
  • Analyze team statistics and prepare reports
  • Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed.
  • May lead special projects as assigned
QUALIFICATIONS REQUIRED:
  • Bachelor's degree or equivalent in education and experience
  • At least 3years of experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
  • Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
  • Strong team-building and motivation skills with on-site and remote associates
  • Ability to work and thrive in a team environment, focused on achieving results
  • Ability to maintain cooperative working relationships with all levels of management
  • Ability to assess team members' performance and provide motivational support
  • Ability to work both independently and as part of a team
  • Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
  • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
  • Proficient in the latest web technologies and working knowledge of various operating systems
  • Proficient using Microsoft Office
  • Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP) preferred but not required.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2019-06-10 Expires: 2019-08-08

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Team Leader Employment Tax Operational Support - 177564

ADP
San Dimas, CA 91773

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