1+ months

Payroll Team Lead - 6007126709272019

Uniontown, AR 72955
  • Job Code
\u003Cdiv\u003E\u003Cstrong\u003EPayroll Team Leader\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003EJob Purpose:\u003Cbr /\u003ETo maximise value for clients by:\u003Cbr /\u003E\uF0B7 Promoting best practices \u0026 standardized processes, flagging deviations\u003Cbr /\u003E\uF0B7 Define the team capacity and receive client assignments and targets from MS Manager\u003Cbr /\u003E\uF0B7 Ensure team productivity and quality of results.\u003Cbr /\u003E\uF0B7 Coordinating priorities among the team on daily basis\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EKEY RESPONSIBILITIES:\u003C/strong\u003E\u003Cbr /\u003ETo ensure delivery of excellent service by:\u003Cbr /\u003E\uF0B7 When required acting as an intermediate escalation point for low and medium risk clients\u003Cbr /\u003E\uF0B7 Identifying service, process and product improvements\u003Cbr /\u003E\uF0B7 Prioritizing CRM and email caseloads within the team\u003Cbr /\u003E\uF0B7 Communicating and coordinating the completion of main business activities (e.g. NPS, Calendar campaign, Kenexa...)\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EKEY DUTIES/TASKS:\u003C/strong\u003E\u003Cbr /\u003E\uF0B7 To contribute to root cause analysis and implement solutions to prevent reoccurrence of client queries, issues and requests\u003Cbr /\u003E\uF0B7 Coach the team and support new associates\u003Cbr /\u003E\uF0B7 To manage and support the team in creating the Monthly Payroll Calendar\u003Cbr /\u003E\uF0B7 Ensure the team is duly updating Client Manual (and SOP where applicable)l recurrently when needed\u003Cbr /\u003E\uF0B7 Maintain excellent knowledge of current ADP products and services\u003Cbr /\u003E\uF0B7 Maintain excellent knowledge of current statutory legislation\u003Cbr /\u003E\uF0B7 Participate in the collation and analysis of payroll service performance statistics and resulting improvement plans\u003Cbr /\u003E\uF0B7 In absence of NPS Champion, review and analysis Net Promoter Score (NPS) feedback, call-backs and create management action plans, as appropriate.\u003Cbr /\u003E\uF0B7 Coordinate with the Legal Committee for any new legal update, analyse and cascade down to the team.\u003Cbr /\u003E\uF0B7 Supervise that standardized processes \u0026 procedures are being applied within the team.\u003Cbr /\u003E\uF0B7 Responsible to schedule recurring meetings with the team\u003Cbr /\u003E\uF0B7 When and where applicable, liaise with other departments to meet client service definition criteria and be continuously updated on processes\u003Cbr /\u003E\uF0B7 Supervise invoicing responsibilities of the team assigned\u003Cbr /\u003E\uF0B7 Support of Professional Services processes into the team and with the Client\u003Cbr /\u003E\uF0B7 Detect training needs within the team and highlight them to Management\u003Cbr /\u003E\uF0B7 Provides feedback about the team to the MS Manager\u003Cbr /\u003E\uF0B7 Maintain relationship between the team and other operational areas, including Offshoring\u003Cbr /\u003E\uF0B7 Responsible for organization of holidays and backups for the team assigned\u003Cbr /\u003E\uF0B7 Participate in recruiting processes\u003Cbr /\u003E\uF0B7 Ensure all services provided are aligned with the Service Definition and linked to the appropriate documentation\u003Cbr /\u003E\uF0B7 Ensure the team operates in line with the company\u0027s tools, methodology and processes\u003Cbr /\u003E\uF0B7 Conduct recurrent meetings with the technical team (Nivel 2) to define priorities and identify general improvements\u003Cbr /\u003E\uF0B7 Ensure that the Governance Model is respected internally and externally\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003ESKILLS AND KNOWLEDGE:\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EKnowledge required:\u003C/strong\u003E\u003Cbr /\u003E\uF0B7 Microsoft Office advanced\u003Cbr /\u003E\uF0B7 Excellent Communication skills\u003Cbr /\u003E\uF0B7 Strong payroll knowledge\u003Cbr /\u003E\uF0B7 Strong ADP\u0027s application knowledge\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003ESkills required:\u003C/strong\u003E\u003Cbr /\u003E\uF0B7 Excellent ability to analyze root cause of issue for client and translate into non-technical language\u003Cbr /\u003E\uF0B7 Excellent ability to define priorities in order to achieve productivity targets\u003Cbr /\u003E\uF0B7 Excellent ability to remain calm under pressure and deliver consistent and high quality service to clients\u003Cbr /\u003E\uF0B7 Excellent ability to adapt communication style\u003Cbr /\u003E\uF0B7 Excellent analytical approach to problem solving and decision making.\u003Cbr /\u003E\uF0B7 Excellent ability to quickly assimilate and retain new information\u003Cbr /\u003E\uF0B7 Change management skills\u003Cbr /\u003E\uF0B7 Ability to drive a team and promote team culture\u003C/div\u003E \u003Cdiv\u003E\uF0B7 Customer service skills\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EEDUCATION AND EXPERIENCE:\u003C/strong\u003E\u003Cbr /\u003E\uF0B7 Labour/Law Studies\u003Cbr /\u003E\uF0B7 Strong Knowledge of Labour processes with third parties\u003Cbr /\u003E\uF0B7 Intermediate level of English desirable, sometimes mandatory\u003Cbr /\u003E\uF0B7 Strong payroll experience\u003Cbr /\u003E\uF0B7 Technical support desk experience desirable\u003Cbr /\u003E\uF0B7 Familiar with CRM tool (desirable)\u003Cbr /\u003E\uF0B7 Excellent communicator both verbally and on writing\u003Cbr /\u003E\uF0B7 Excellent qualities in managing Client Relationship\u003Cbr /\u003E\uF0B7 Minimum of 5 years\u0027 experience working in a CPA environment or HR Department\u003C/div\u003E \u003Cdiv\u003E\u003Cbr /\u003E\u003Cstrong\u003EIt will be required to manage a small client portfolio as a Senior LPS in addition. Key responsibilities for would be:\u003C/strong\u003E\u003Cbr /\u003E\uF0B7 Single Point of Contact for clients assigned\u003Cbr /\u003E\uF0B7 Collate, interpret and validate data supplied by clients for processing thru CRM or BPM\u003Cbr /\u003E\uF0B7 Process client data in line with departmental processes \u0026 procedures\u003Cbr /\u003E\uF0B7 Input \u0026 check the payroll output for accuracy and to meet legislative requirements\u003Cbr /\u003E\uF0B7 Perform Monthly declaration to third party\u003Cbr /\u003E\uF0B7 Perform reconciliations and EOY processes as required by the client schedule\u003Cbr /\u003E\uF0B7 Prepare and complete calculated payslips\u003C/div\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-10-23 Expires: 2019-12-19

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Payroll Team Lead - 6007126709272019

Uniontown, AR 72955

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