14 days old

JPMorgan Chase & Co.
Tampa, FL 33602
  • Job Code

Merchant Services -VP, Agile Transformation Lead

Job Description

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, payments, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

J.P. Morgan’s Wholesale Payments business is an innovative leader in the payment space serving 85% of Fortune 500 companies and delivering several industry firsts. Our Wholesale Payments solution stack includes payment processing and merchant acquiring where we are an industry leader holding the #1 position in market share by volume. Our expanding suite of global products and technology platforms alongside our consultative expertise are developed to provide unique client value and address the challenges treasury and payments professionals face today and will continue to face in the coming years.

Merchant Services is the global payment acceptance and merchant acquiring business of JPMorgan. Merchant Services is a leading provider of payment, fraud management and data security solutions, capable of authorizing transactions in more than 130 currencies. The company’s proprietary platforms provide integrated commerce solutions for all major credit and debit card payments as well as mobile payments. Merchant Services has uniquely combined proven payment technology with a long legacy of merchant advocacy that creates quantifiable value for ecommerce companies.

The Agile Transformation Lead VP is a partner that drives MS to embrace Agile practices and mindset. Our Transformation Leads understand how to drive an organization towards an Agile Enterprise by contributing to building a scalable, sustainable and paced program framework. The Agile Transformation Lead will lead and build foundational Agile practices, build teams, kick-start efforts (IT and non IT war rooms), collaborate with support areas (HR, Finance, Demand Management, Metrics, etc.), and drive Leadership teams embrace new ways of working.


• Understand the path Merchant Services will require to transform into a more Agile organization
• Identify the main pillars of transformation and propose improvements to the program architecture
• Create, based on their knowledge, a scalable program with identified major milestones to ensure Enterprise transformation will take place
• Lead and coach the Agile fundamentals, adoption, and promoting delivery of business value
• Teach and coach Agile practices and values within the organization to ensure Cultural Change Leadership (Values & Beliefs)
• Coach employees and stakeholders to understand and enact Scrum and empirical product development
• Promotes Agile practices across all levels of organization to ensure team effectiveness and delivery - especially with process enablers (risk, compliance, Demand Management, metrics, reporting)
• Influence change that increases team performance at a sustainable pace
• Work with Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Assessing the Agile Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
• Help teams to address dysfunctions that may result from misinterpreting, ignoring or rejecting Agile and Lean values and principles
• Proactively identify, understand and address impediments caused by current ways of working
• Exhibit a deep-passion for continuous learning and provide knowledge gained throughout the entire organization, beyond the team and line of business, and facilitate classes, workshops, and Agile sharing events (e.g. Agile Hangouts, Community of Practice)
• Utilize broader experiences and adoption patterns, the Lean/Agile Coach helps the organization and (often multiple) Agile Teams adopt and progress in a feasible way
• Ensure the Product Owner knows how to arrange the Product Backlog to maximize value and teach techniques for effective Product Backlog management



• Bachelors degree required
• 5+ years of Agile delivery experience within a large-scale enterprise environment preferred
• 3+ years of experience in organizational design and transformation within a large-scale enterprise environment preferred
• 3+ years of experience as an agile coach within a large-scale enterprise environment preferred
• 3+ years of experience teaching agile delivery frameworks (Scrum, Kanban, XP, etc.) preferred
â&#128;¢ Highly skilled facilitation and teaching capabilities to handle small (<10 people) to large (>40 people) workshops and/or trainings
â&#128;¢ Servant Leader â&#128;&#147; Must be able to garner respect from individuals/teams and be willing to roll up their sleeves to get the job done
â&#128;¢ Communicative and Social â&#128;&#147; Must be able to communicate well with teams, larger practitioner community and Agile thought leaders internally and externally
â&#128;¢ Facilitative â&#128;&#147; Must be able to lead and demonstrate value-add principles to a team
â&#128;¢ Assertive â&#128;&#147; Must be able to ensure Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority, make the tough calls
â&#128;¢ Situationally Aware â&#128;&#147; Must be the first to notice differences and issues as they arise, coach the team to resolve internally and if necessary involve management
â&#128;¢ Enthusiastic Engagementâ&#128;&#147; Must be high-energy and be a source for motivation/inspiration for individuals and teams looking for support and guidance
â&#128;¢ Conflict Resolution â&#128;&#147; Must be able to facilitate discussion and drive alternatives or different approaches
â&#128;¢ Attitude of Empowerment â&#128;&#147; Must be able to lead teams to self-organization
â&#128;¢ Attitude of Transparency â&#128;&#147; Must desire to bring disclosure and transparency to the business about development and grow business trust
â&#128;¢ Significant experience working with organizational leadership and teams to change and adjust organizational design to promote self-organizing teams within an enterprise environment
â&#128;¢ Strong comprehension of scaled agile delivery frameworks and patterns
â&#128;¢ Strong comprehension of Lean and Agile Software Development techniques
â&#128;¢ Ability to create engaging customized content and effectively present to small and large audiences (200+)
â&#128;¢ Certification in agile delivery frameworks (required), agile coaching (preferred), agile training (preferred)
â&#128;¢ Define the Agile transformation of Merchant Services in a highly dynamic paymentsâ&#128;&#153; industry
â&#128;¢ Have visibility to the priorities of the business as well as key challenges
â&#128;¢ Be respected as a thought partner to business leaders on a transformation environment
â&#128;¢ Contribute on the execution of future platforms
â&#128;¢ Use experiences and best practices to manage, create, and lead new ways of working
â&#128;¢ Influence others to pursue opportunities, implement a recommended course of action, or accept recommendations/idea

Req #: 200018841
Location: Tampa, FL US
Job Category: Product Management
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: card%20services


Posted: 2020-03-16 Expires: 2020-04-15

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JPMorgan Chase & Co.
Tampa, FL 33602

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