24 days old

JPMorgan Chase & Co.
Tampa, FL 33602
  • Job Code

Merchant Services - Senior Solutions/Product Owner

Job Description

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to Chase.com.


Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.



Merchant Services is investing in a global leadership position in the rapidly evolving payments landscape with an aggressive transformation agenda.  This multi-year, firm-wide strategy will build customer-centric payments solutions for business clients.  It’s a unique opportunity to build a modern product suite on a cloud-based, big data platform at an enterprise scale.  In addition, the agile operating model will co-locate product owners, designers, and engineers to rapidly bring-to-market new product features.  As a result, this transformation team will leverage the power of the firm to help clients expand globally with speed, efficiency, and innovation.


To help drive the transformation, JPMorgan Chase is seeking a uniquely talented & proven Senior Solutions/Product Owner – Grow.  This entrepreneurial leader will transform the client experience by enhancing the service and data insights and reporting offerings available to aid in the growth of their business.



This candidate will deliver a robust roadmap using their expertise in product management, customer & client experience, business engineering, technical architecture, and agile delivery. 



The ideal candidate has a strong understanding of the payments industry landscape (consumers, merchants, acquirers, networks, & issuers...), payment types & methods (credit &  debit cards, ACH, & alternative methods of payments...), design thinking (client journey, UX, moments of truth...), consumer & merchant payment channels (e/m-commerce, POS...), modern technology stacks (cloud, big data, micro services, API’s, etc.), and industry business models. 

The ideal candidate should have an understanding of the client’s service and data needs within the payments space to help grow their business is essential for success. Finally, the ideal candidate is a highly-organized and self-motivated leader who designs customer-obsessed products, manages a product release plan, flexibly adapts to internal & external market forces, and has superior influencing / relationship management skills.


This position will succeed by shipping experiences that deliver stakeholder results, P&L contribution, OSAT/NPS, product performance KPI, time-to-market, delivery clock-speed, team & partner satisfaction, and partner satisfaction.




Manage the transformation of the “grow” client experience, including omni-channel service & engagement, data reporting and insights, etc.

  • Manage the product roadmap/pipeline that balances stakeholder inputs and MVP/MMP release outputs
  • Design a product platform with APIs, services, and data-driven insights that deliver unique experiences across client journeys
  • Design a product architecture that reduces time-to-market for new features, simplifies internal/external dependencies, and scales to a global environment
  • Prioritize the product backlog utilizing JIRA based on client demand, business cases, product KPI, strategic business goals (customer R&D, competitive, market)
  • Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release QA, production issues
  • Provide clear vision and scope documentation, use cases, product requirements/epics/stories to support development
  • Monitor product performance with daily reports, monthly dashboards, and periodic stakeholder reviews
  • Monitor industry assessment that provides detailed insights into the competitive landscape and best practices
  • Partner with teams (product, design, technology, risk, legal, compliance, ops, marketing, sales...) to manage prioritization, resourcing, controls, readiness, and go-to-market plans
  • Partner with 3rd party vendors / alliances to enhance product offering 



  • Bachelor’s degree required; MBA preferred

  • 7+ years in product development or platform transformation for digital channels& payments

  • 5+ years’ experience in digital channels required; servicing  / data reporting and insights a plus

  • 5+ years’ experience with modern technology stacks, including cloud, big data, micro services, API’s, etc.

  • Proven track record of managing new product launches / transformations of mission-critical payment platforms

  • Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives

  • Strong executive presence; comfortable interacting with and presenting to all levels of management

  • Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)

  • Strong influencing and partnership / collaboration skills to drive cross-functional teams

  • Ability to productively work in a matrix management organization

  • Positive, team-oriented attitude and inspiring leadership skills a must

  • Travel requirement:  approximately 25% 

  • Proficiency utilizing JIRA is beneficial

Req #: 190084656_1
Location: Tampa, FL US
Job Category: Marketing/Communications
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: card%20services


Posted: 2020-01-24 Expires: 2020-02-23

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JPMorgan Chase & Co.
Tampa, FL 33602

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