26 days old

JPMorgan Chase & Co.
Tampa, FL 33602
  • Job Code

Merchant Services-Senior Product Manager-Merchant Funding and Billing

Job Description

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, payments, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

J.P. Morgan’s Wholesale Payments business is an innovative leader in the payment space serving 85% of Fortune 500 companies and delivering several industry firsts. Our Wholesale Payments solution stack includes payment processing and merchant acquiring where we are an industry leader holding the #1 position in market share by volume. Our expanding suite of global products and technology platforms alongside our consultative expertise are developed to provide unique client value and address the challenges treasury and payments professionals face today and will continue to face in the coming years.

Our Merchant Services business is investing in a global leadership position in the rapidly evolving payments landscape with an aggressive transformation agenda. This multi-year, firm-wide strategy will build customer-centric payments solutions for business clients. It’s a unique opportunity to build a modern product suite on a cloud-based, big data platform at an enterprise scale. In addition, the agile operating model will co-locate product owners, designers, and engineers to rapidly bring-to-market new product features. As a result, this transformation team will leverage the power of the firm to help clients expand globally with speed, efficiency, and innovation.

To help drive the transformation, Chase is seeking a uniquely talented & proven Senior Product Owner for Merchant Funding and Billing. This entrepreneurial leader will work across LOBs to manage the platform transformation for our merchant pricing, billing and funding capabilities.
This candidate will deliver a robust product roadmap using their expertise in product management, customer & client experience, business engineering, technical architecture, and agile delivery. The ideal candidate understands the payments industry landscape (consumers, merchants, acquirers, networks, issuers...), payment types & methods (credit card, debit card, ACH, new alternatives...), design thinking (client journey, UX, moments of truth...), consumer & merchant payment channels (e/m-commerce, POS...), modern technology stacks (cloud, big data, micro-services, API’s, etc.), and industry business models. Finally, the ideal candidate is a highly-organized and self-motivated leader who designs customer-obsessed products, manages a product release plan, flexibly adapts to internal & market forces, and has superior influencing / relationship management skills.

This position will succeed by shipping product that delivers stakeholder results, P&L contribution, OSAT/NPS, product performance KPI, time-to-market, delivery clock-speed, team satisfaction, and partner satisfaction.


• Manage the platform transformation for merchant pricing, billing and funding
• Manage the product roadmap/pipeline that balances stakeholder inputs and MVP/MMP release outputs
• Design a product platform with APIs, services, and data-driven insights that deliver unique experiences across client journeys
• Design a product architecture that reduces time-to-market for new features, simplifies internal/external dependencies, and scales to a global environment
• Prioritize the product backlog based on client demand, business cases, product KPI, strategic business goals (customer R&D, competitive, market)
• Provide clear vision and scope documentation, use cases, product requirements/epics/stories to support development
• Partner with teams across product, design, technology, finance, risk, legal, compliance, etc. to manage prioritization & controls
• Partner with technology to optimize the utilization of the development budget
• Identify potential roadblocks and develop recommendations
• Monitor any product change request and assist when required in resolving production related problems
• Conduct pre-release reviews which could include regression testing and QA to certify the release as production ready
• Conduct periodic product performance reviews with key stakeholders (plan vs. actual, key milestones/deliverables, management focus items, etc.)
• Conduct and maintain an industry assessment that provides detailed insights into the competitive landscape and best practices
• Monitor the day-to-day and monthly health of the product (scorecards, volumes, problems)
• Work with 3rd party vendors/ partners to enhance product offering
• Work with cross-functional partners to strengthen product controls, compliance, and risk environment


• Bachelor’s degree required; MBA preferred
• 7+ years in product development or platform transformation for B2B/C2B/P2P payments, digital channels & payments, card payments acceptance
• 5+ yrs experience in payments industry required; merchant acquiring a plus
• 5+ yrs experience with modern technology stacks, including cloud, big data, micro-services, API’s, etc.
• Proven track record of managing new product launches / transformations of mission-critical payment platforms
• Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives
• Strong executive presence; comfortable interacting with and presenting to all levels of management
• Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
• Strong influencing and partnership / collaboration skills to drive cross-functional teams
• Ability to productively work in a matrix management organization
• Positive, team-oriented attitude and inspiring leadership skills a must
• Travel requirement: approximately 25%

Req #: 200003997
Location: Tampa, FL US
Job Category: Product Management
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: card%20services


Posted: 2020-01-23 Expires: 2020-02-22

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JPMorgan Chase & Co.
Tampa, FL 33602

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