23 days old

Systems Analyst/Senior Systems Analyst, IT Applications

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 37603 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job


  • This job is a member of the Information Technology Team within the Information Technology Division.
  • Leverage your technical skills to provide guidance and leadership on process improvement/automation opportunities, and ways to leverage technology to address/solve Enterprise Technology issues.
  • Responsible for planning, directing, and coordinating activities for Unified Communication project deployments utilizing Agile/Scrum methodologies.
What you'll do
  • Manage Unified Communication deployments and small enhancements using Agile methodology
  • Identifies opportunities to implement automation and process improvement
  • Evaluates and recommends improvements and fine tuning of existing deployment and support activities for Unified Communications
  • Provides data gathering, analysis and deployment management support for Unified Communications deployments
  • Coordinates with other departments and 3rd party vendors to drive delivery of deployment related tasks
  • Designs and drives initiatives for reliability improvement across Unified Communications platforms
  • Develops presentations and provide internal recommendations regarding operation performance and initiatives to senior management
What you'll do (cont.)
  • Ensures that appropriate deployment documentation and deliverables are clearly defined and delivered
  • Creates Unified Communications reference guides and system / process diagrams
  • Supports team by assisting with: functionality questions, testing, implementation, and other deployment and delivery functions, as assigned
  • Travel up to 30%
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • ​3 years of progressive broad-based information systems and business experience
  • 3 years of experience managing and delivering IT Collaboration products (i.e. Jabber, WebEx and Teams)

Preferred Qualifications- Education & Prior Job Experience

  • 5 years of progressive broad-based information systems and business experience
  • 5 years of experience managing and delivering IT Collaboration products (i.e. Jabber, WebEx and Teams)
  • Airline Industry experience
  • 3 years of experience with automation technology and tools
Skills, Licenses & Certifications
  • Advanced ability to plan strategically for current and future business environments, including future technology and business design changes to create flexible, scalable solutions
  • Experience with application administration, systems support, or development preferred
  • Experience managing user stories within an Agile life cycle development process
  • Proficient in technical documentation
  • Proficiency in Microsoft Office Tools (Project, Excel, Word, and PowerPoint)
  • Skills in leadership; team-focused with high energy and a positive attitude
  • Skills in analytics, estimating, and problem solving
  • Ability to think strategically and develop tactical methods to achieve objectives and goals
  • Ability to build and maintain effective relationships with team members, customers, and external groups, as well as working in a collaborative environment with geographically dispersed resources
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 37603 


Posted: 2020-03-05 Expires: 2020-04-04

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Systems Analyst/Senior Systems Analyst, IT Applications

American Airlines
Fort Worth, TX 76102

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