15 days old

Supervisor, AA Credit Union Payments Products Management and Risk

American Airlines
Fort Worth, TX 76102

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 32530 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Credit Union Team within American Airlines Credit Union.Serves as a Risk Analyst with responsibilities for managing and executing our credit and debit card risk strategies while supervising a team focused on activities related to fraud identification and resolution at American Airlines Credit Union.


Specifically, you’ll do the following:

  • Researches and analyzes data pertinent to various types of transactional fraud case trends including credit and debit cards, checks & other payment methods
  • Identifies debit card fraud trends, writes rules, tests rules, and executes rules to prevent debit card fraud while maintaining a low false positive ratio
  • Acts as the department liaison to our credit card processor PSCU to understand credit card fraud trends, the actions taken to help identify and prevent credit card fraud, and provide helpful insights into fraud trends that can prevent further credit card fraud
  • Acts as the department liaison to the credit union’s Fraud department to ensure appropriate reporting and understanding of card based fraud trends
  • Interfaces with management and non-management personnel of the credit union
  • Supports American Airlines CARE Team by on-call rotation
  • Provides daily supervision to the Fraud Administrators and other assigned team members, completing all respective administrative functions
  • Provides insight into policy and procedure changes/updates that could reduce or mitigate fraud
  • Performs other duties as assigned
  • Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

Required Qualifications

  • High school diploma or GED
  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Knowledge of credit union laws and regulations
  • Ability to exercise effective interpersonal skills with the ability to communicate with all levels of staff and management
  • Ability to exercise excellent member service skills
  • Ability to analyze data and present results
  • Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
  • Ability to self-motivate with strong organization skills and capacity for attention to detail
  • Ability to work independently and with minimal supervision and make sound decisions
  • Ability to maintain satisfactory performance and attendance
  • Ability to pass applicable American Airlines pre-hire compliance checks
  • Must have an acceptable credit history, which will be verified
Qualifications (Continued)

Preferred Qualifications

  • Bachelor’s degree in business or related area of study or equivalent work experience
  • Experience with Visa DPS and Risk Services Manager, and First Data and Defense Edge, Symitar Episys
  • Previous banking or Credit Union experience, specifically in a risk analyst/risk management capacity specializing in card-based fraud
  • Previous supervisory experience
  • Ability to effectively communicate both verbally and written

Additional Locations: None
Requisition ID: 32530 


Posted: 2019-08-31 Expires: 2019-09-30

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Supervisor, AA Credit Union Payments Products Management and Risk

American Airlines
Fort Worth, TX 76102

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