19 days old

Strategic Initiatives - Business Transformation Analyst II

JPMorgan Chase & Co.
Columbus, OH 43215
  • Job Code

Strategic Initiatives - Business Transformation Analyst II

Req #: 190076029
Location: Columbus, OH, US
Job Category: Operations
Potential Referral Amount: US Dollar (USD)

Fraud & Customer Protection Services (FCPS) is currently undergoing a large transformation effort to dream, define, help build, and launch what the environment will look like next for the organization. This position is responsible for supporting the efforts to reimagine what our organizational strategy will be.


The selected candidate will manage multiple projects, or single projects of great complexity. Projects will involve participation from and have impact on multiple functions with the FCPS space. The position coordinates analysis resources and monitors deliverables to ensure client needs are met successfully and in a timely fashion. As well, coordinate with executive leadership to implement new or enhanced capabilities supporting primary business objectives.  Serve as a lead in developing and communicating solutions for business support groups by effectively gathering, compiling and reviewing information and data, evaluating existing systems and procedures, identifying alternate courses of actions, developing tools and/or improvements.


The qualified candidate will drive structure and discipline around each initiative using standard project deliverables and frameworks. Specifically you will establish scope, priority and perform detailed business impact analyses in support of management decisions; complete cost - benefit analyses, define roles and responsibilities; establish and document requirements; create and manage implementation plans; resolve resource / scheduling conflicts; manage changes to project scope; lead /participate in meetings at the operational and project level, providing continuous feedback on project status, condition, cost and issues; and function as the overall escalation point to ensure the project tracks to original expectations.

Core Competencies:
  • Manage Performance – set clear goals and expectations, tracking progress against goals, addressing performance problems and issues promptly.

  • Manage Change – Leadership in driving change and managing to success implementation.

  • Partnering – develop networks and build alliances; collaborate across boundaries to build strategic relationships and achieve common goals.

  • Individually solves business problems and completes analysis.  Performs advanced functions to provide performance numbers to LOB leaders.

  • Able to lead projects and drive execution of project deliverables.  Able to work with key partners to fully execute.

  • Able to communicate effectively to an audience at all levels of management

  • Exhibits professional and ethical conduct.  Is willing to do what is necessary to get the work done for the good of the team. 

  • Capability to review and translate functional specifications to validate and ensure business requirements are met

  • Competent organizational skills with attention to detail

  • Project/strategic planning and business background with in depth understanding of assigned areas of responsibility.

  • Demonstrated ability in problem solving and creative thinking

  • Strong teamwork and negotiation skills

  • Strong interpersonal skills with ability to interact with all levels of executive management

  • Ability to identify trends and improve processes for both the customer and the business.

  • Experience with process improvement & project management methodology preferred

  • Demonstrated accountability for work processes and the associated risks and controls

  • Strong organizational and analytical skills
  • Strong oral and written communication skills
  • Demonstrated ability to raise issues to relevant stakeholders or management with respect to the control environment

  • Strong knowledge of Agile process and delivery methodology

  • Experience creating business requirements for systemic enhancements

  • Experience with Jira or other project tracking software

  • Working knowledge of operational systems (Ex. Consolidated Claims System, Integrated Dispute Management System, Loss Accountability Warehouse, First Watch) a plus

  • Proficiency with office products such as Word and Excel, Access and business presentation tools such as Power Point and Visio

  • Ability to create process flows to visually represent a business process or systemic functionality

Keyword: consumer%20banking


Posted: 2019-10-01 Expires: 2019-10-31

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Strategic Initiatives - Business Transformation Analyst II

JPMorgan Chase & Co.
Columbus, OH 43215

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