20 days old

Staff Assistant, Integrated Operations

American Airlines
Fort Worth, TX 76102

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 31919 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Crew Scheduling Team within Integrated Operations Division. This position will be responsible for performing a wide variety of office duties for one or more management/specialist employees. The following responsibilities may apply; typing, filing, printing, and ensuring telephone coverage, handling mail, ordering office supplies, updating manuals, coordinating various employee recognition events and other activities. Responsible for managing training records, assisting with onboarding new team members, and assisting Lead Trainers as needed.


Specifically, you’ll do the following:

  • Assists the LMS Administrator as needed
  • Coordinates Rewards and Recognition programs administered through the training department
  • Assists the Training Manager, Lead Trainers, and Training Assists as needed
  • Answers all training pay related questions from team members and schedulers
  • Evaluates pay claims and send corrections to payroll
  • Monitors, inputs and adjusts pay for training, special assignments, sick, expenses, overtime and other special pay categories
  • Ability to work shifts, including weekends and holidays
  • Ability to work overtime as required, sometimes with little or no advance notice

Required Qualifications

  • High School diploma or GED equivalency
  • Prior on-the-job office/clerical experience
  • Works in a highly stressful environment on a daily basis
  • Must be able to exercise sound judgment in making decisions based on information gathered/reviewed
  • Flexible and capable of adapting to constant change
  • Cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge
  • Capable of reviewing work product of assigned area(s) and recommending changes to improve productivity and efficiency
  • Ability to prepare written and verbal turnovers
  • Ability to learn computer applications and apply knowledge
  • Ability to prioritize tasks
  • Must be able to handle multiple tasks concurrently
Qualifications (Continued)

Required Qualifications (Continued)

  • Must work well under pressure and deadlines
  • Must work with minimal supervision
  • Must report to work on a regular and timely basis
  • Must be able to manually complete duties in the event of computer outages
  • Must be able to speak clearly over the telephone and be understood
  • Ability to memorize computer entry codes
  • Ability to understand the 24-hour clock and worldwide time zones in daily conversations with team members


Preferred Qualifications

  • Experience with WorkBrain and payroll timekeeping

Additional Locations: None
Requisition ID: 31919 


Posted: 2019-08-01 Expires: 2019-08-31

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Staff Assistant, Integrated Operations

American Airlines
Fort Worth, TX 76102

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