22 days old

Staff Assistant, Digital Customer Experience

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 37637 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is part of the Digital Customer Experience team and is responsible for providing administrative, clerical, and organizational support to department leadership.

What you'll do
  • Coordinates travel arrangements, meetings and appointments
  • Creates spreadsheets, ad-­hoc reports, prepare correspondence and generate form letters using advanced software features and functions
  • Administers time and attendance using WorkBrain
  • Receives incoming telephone calls and inquiries and routes appropriately
  • Oversees incoming and outgoing correspondence, mail and faxes
  • Submits facilities work requests including for repairs to printers, work stations, etc.
  • Coordinates onboarding of new team members, including system and shared drive access, badging, etc.
  • Provides guest wi-fi and escort for vendors
  • Facilitates meetings that achieve successful outcomes
  • Submits requisitions for office supplies, business cards, computer equipment and software maintenance agreements using Quick Buy Purchasing System
  • Prioritizes tasks to determine items requiring immediate attention
  • Performs other general office and administrative tasks as required by the position
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • High School Diploma or GED equivalency
  • 1 year work experience in a prior support or administrative position


Preferred Qualifications- Education & Prior Job Experience

  • College degree is a plus
  • Experience working in Digital or IT is a plus


Skills, Licenses & Certifications

  • Knowledge of Microsoft Office, to include Word, Excel, PowerPoint, Outlook, etc.
  • Superior typing skills
  • Proficient using or comfortable learning payroll tools
  • Skills in reviewing, screening and prioritizing mail and telephone calls
  • Skills in analytics and problem solving
  • Ability to possess the highest regard for confidentiality and professionalism
  • Ability to perform in a fast-­paced environment, manage multiple tasks simultaneously and function as an integral part of a team with minimal supervision
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 37637 


Posted: 2020-03-12 Expires: 2020-04-11

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Staff Assistant, Digital Customer Experience

American Airlines
Fort Worth, TX 76102

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