13 days old

Sr. Specialist I - Collections Customer Assist Team - Orlando, FL

JPMorgan Chase & Co.
Lake Mary, FL 32746
  • Job Code
    190064116

Sr. Specialist I - Collections Customer Assist Team - Orlando, FL

Req #: 190064116
Location: Heathrow, FL, US
Job Category: Collections
Potential Referral Amount: US Dollar (USD)
Working at Chase means making a real difference every day for your customers, your community and yourself.  How?  By putting others first, doing what’s right and creating solutions that make lives better.  Build your career on our strong foundation and help shape what’s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns.
 
We have Sr. Specialist I opportunities in our Collections group. Our Senior Specialists provide solutions that meet the needs of our customers while preventing financial losses for the firm. We focus on creating relationships where customers are receptive to the wide array of solutions we have to offer. The ideal candidate is customer obsessed, tenacious and eager to work on challenges that other colleagues may not have been able to resolve. Our team handles a mixture of inbound and outbound call and works in a dynamic environment where assignments may change frequently.
 
We are looking for individuals with a passion for customers and the following skills:
 
Strong Customer Focus
  • Handle escalated situations  Ownership of each customer while empathizing and prioritizing their needs
  • Resolve conflicts and manage customer expectations
  • Determine customer needs and provide appropriate win/win solutions
     
    Strong Communication Skills
  • Effective verbal and written communication
  • Document customer account activities thoroughly and concisely
  • Engage in interactive dialogue with customers through active listening
     
    Strong Problem Solving
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Able to develop creative solutions tailored to the customer’s need
  • Make appropriate long-term recommendations on behalf of the customer quickly and effectively
  • Effectively prioritize work to ensure efficiency
  • Conduct research as needed
     
    Strong Analytical Skills
  • Critical thinking and ability to exercise independent judgment
  • Accuracy and attention to detail
  • Required to abide by all applicable regulatory and department practices and procedures
 
Work Schedule:
 
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

  • 2+ years strong collections experience strongly preferred
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Strong negotiation ability with proven results
  • Strong written and oral communication skills
  • Ability to work flexible schedules to accommodate business needs
  • High School Diploma or equivalent required

Keyword: consumer%20banking

Categories

Posted: 2019-11-25 Expires: 2019-12-25

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Sr. Specialist I - Collections Customer Assist Team - Orlando, FL

JPMorgan Chase & Co.
Lake Mary, FL 32746

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