29 days old

Sr. Organizational Change Management Practitioner

JPMorgan Chase & Co.
Columbus, OH 43215
  • Job Code

Sr. Organizational Change Management Practitioner

Req #: 190073172
Location: Columbus, OH, US
Job Category: Operations
Potential Referral Amount: US Dollar (USD)


 Vice President / Performance Improvement Manager


Performance Consulting is a high-visibility internal consulting team and Center of Excellence (CoE) supporting Consumer and Community Bank (CCB) Operations.  The team is accountable to scope and drive process improvement, organizational change and functional collaborative engagements across CCB Operations.  Projects are usually 4 to 12 weeks long, depending on complexity and scope, across multiple operational areas. The objectives of the group are to:   


  • Work across functional organizations to identify synergies

  • Facilitate organizational change readiness

  • Ensure that the organization is structured optimally to deliver efficient and effective solutions to business partners and customers

  • Drive productivity improvements and reduce non-value adding expense

  • Promote more effective use of existing tools and processes (and eliminate those that are not used or are ineffectual)

  • Identify and support the development of new capabilities

  • Identify and develop metrics to best manage the organization

  • Drive and sustain risk and control efforts





The role of Vice President (VP) on the Organizational Change Management (OCM) team partners with senior management across CCB Operations to focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. VP’s oversee multiple workstreams and must collaborate with teams to build hypotheses, conduct analyses, and develop executive-level presentations to share key findings and recommendations.




A primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.








Thought Leadership


  • Promotes enterprise change maturity through strong relationships with internal clients and team members

  • Provides thought leadership/advice and engages in constructive strategic discussions

  • Serves as an organizational change agent and contributes to the Continuous Improvement culture

  • Demonstrates a strong desire to learn new concepts, tools and business practices by taking direction from senior leaders and following through on tasks and assignments.

  • Uses strategic thinking and planning skills/abilities to drive innovation




Client Leadership


  • Anticipates and promptly addresses client/stakeholder needs
  • Advises and influences senior leaders/executives on key business decisions and major change initiatives
  • Delivers solutions to meet client/customer/stakeholder needs which are aligned with firm priorities
  • Develops deep, trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement
  • Collaborates across teams to leverage expertise, products and services to meet client/stakeholder needs




Change Leadership


  • Serves as a catalyst and thought leader for the Change Management discipline

  • Facilitates Change Leadership education sessions, both in-person and virtual

  • Leverages corporate license to add value to our products and services




Tactical Leadership


  • Owns entire day-to-day change management engagements and/or programs and provide coaching to client teams as they implement recommendations
  • Leads one or more client projects, including managing multiple associates / analysts across several workstreams
  • Applies a comprehensive change management strategy to support adoption and utilization of the changes required by a project or initiative
  • Use project management skills to break down work into process steps, develop schedules, and work within time constraints
  • Collaborates with clients to build hypothesis sets, analyses, and roadmaps for solutions
  • Identifies potential roadblocks/obstacles and escalate issues as needed




Team Leadership


  • Develops Associates/team members both formally and informally, including serving as a peer mentor
  • Behaves in an inclusive, respectful manner while encouraging the same from others
  • Runs disciplined meetings with a specific purpose/agenda, the right individuals and clear outcomes/next steps









The ideal candidate will have an MBA and 6+ years of experience at a management consulting firm or in an internal consulting, process re-engineering or change management role (or 8+ years of experience in one of these roles in lieu of an MBA)   

  • Problem solving skills - Superior ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solutions
  • Client management skills - Advanced ability to closely partner with senior and line managers and other stakeholders on projects.
  • Project management skills - Proven ability to frame projects and establish required governance to move projects forward.  S/he will have to engage appropriate resources from within the team, from the line areas specifically sponsoring the project, and potentially external consultants or other support areas with the Firm
  • Communications skills - Strong written and oral executive-level communications skills
  • Experience in the financial services industry is preferred, but not mandatory
  • Experience and knowledge of change management principles, methodologies and tools (experience with Prosci/ADKAR methodology or similar formal change management methodologies is a plus)
  • Ability to travel as needed (range: 25% to 50%; will vary by project)



Keyword: consumer%20banking


Posted: 2019-11-15 Expires: 2019-12-15

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Sr. Organizational Change Management Practitioner

JPMorgan Chase & Co.
Columbus, OH 43215

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