21 days old

Sr Associate Technical Analyst

Amgen
Thousand Oaks, CA 91360
  • Job Code
    115029692
Amgen

Job ID: R-87079
Location: Thousand Oaks, CA, US 91360

Amgen is seeking a Sr Associate IS Technical Analyst to join Digital Workplace Experience (DWX) team, who will interact with Amgen's Senior Leaders and their support staff in the Amgen Thousand Oaks location supporting Amgen tool sets. The incumbent will balance customer expectations, perform the hands-on technical work on their own and resolve all IS activities that impact Amgen's Executives.

The IS Analyst will report to the DWX Executive Services Manager. He/she will be responsible for meeting and managing the Executive's expectations for IS both on and off site. Also, he/she will be expected to provide hands on support and training as needed in a variety of technologies and devices as well as setting up and supporting events and assisting with projects.

At Amgen, our mission is simple: to serve patients. Digital Workplace Experience (DWX) team is responsible for the design, development, delivery, and life cycle of Amgen's communications, collaboration, and computer technologies. The team consists of cross-disciplinary IS professionals who understand how to deliver services that span both infrastructure and applications.

Responsibilities for the Technical Analyst include:
  • Provide support for business-critical events like ED&O, Shareholder's meeting, Board of Directors meeting, Business Review meetings, CRDAC meetings
  • Perform daily checks on all open issues and own to closure thus ensuring Service Level Agreement (SLA) and Operational Level Agreement (OLA) compliance
  • Provide technical and non-technical customer focused IT support, develop and maintain relationships within the business, at all levels
  • Evaluate new technology products based on testing metrics and methodology and recommend new technologies that will be helpful to the executive and support staff
  • Independently resolve complex, break-fix issues; solve user problems at the desktop or provides phone support to diagnosis remote customer issues
  • Identify and solve complex system issues with PCs, Macs and mobile devices
  • Serve as a point of contact for all incidents, assuring timely attention and resolution is provided
  • Acts as a main contact for projects involving technical rollouts, office moves, hardware/software upgrades.
  • Participate in training programs designed to educate end users about basic and specialized applications with the ability to explain complex issues in an easy to understand manner
  • Works in a virtual global team environment to provide seamless experiences for traveling executives by collaborating with clients to determine and understand business requirements
  • Perform in depth analysis and provide suggestions based on the business requests
  • Interact with senior leaders and own issues to completion
  • Interactions with Amgen's Information Security, Identity and Access Management, Records and Information Management teams to ensure solutions are scalable, secure, and optimized to protect Amgen's information


Basic Qualifications

Master's degree

OR

Bachelor's degree and 2 years of Information Systems experience

OR

Associate's degree and 6 years of Information Systems experience

OR

High school diploma / GED and 8 years of Information Systems experience

Preferred Qualifications
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or Life Sciences
  • 4+ years of formal technical support, help desk or customer success management experience for a technology company
  • Technical background and in depth, hands-on delivery experience with the following technologies:
  • Collaboration Tools (Office 365, Box, One Drive, MS Teams, etc.)
  • Messaging tools
  • SharePoint
  • Skype
  • Audio-Video conferencing technology
  • Devices - mobile, PC, Macs
  • Experience with managing projects using Scrum and Agile methodologies
  • Superb communication, interpersonal skills, and writing skills with ability to understand customer needs
  • Enthusiastic about technology with validated technical capability
  • Passionate about customer service and how it can transform businesses
  • Excellent project management skills and ability to multitask with ease


Amgen focuses on areas of high unmet medical needs and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PI115029692

<b>Amgen</b><br/><br/><b>Job ID: </b>R-87079<br/><b>Location: </b>Thousand Oaks, CA, US 91360<br/><br/>Amgen is seeking a Sr Associate IS Technical Analyst to join Digital Workplace Experience (DWX) team, who will interact with Amgen's Senior Leaders and their support staff in the Amgen Thousand Oaks location supporting Amgen tool sets. The incumbent will balance customer expectations, perform the hands-on technical work on their own and resolve all IS activities that impact Amgen's Executives.<br><br>The IS Analyst will report to the DWX Executive Services Manager. He/she will be responsible for meeting and managing the Executive's expectations for IS both on and off site. Also, he/she will be expected to provide hands on support and training as needed in a variety of technologies and devices as well as setting up and supporting events and assisting with projects.<br><br>At Amgen, our mission is simple: to serve patients. Digital Workplace Experience (DWX) team is responsible for the design, development, delivery, and life cycle of Amgen's communications, collaboration, and computer technologies. The team consists of cross-disciplinary IS professionals who understand how to deliver services that span both infrastructure and applications.<br><br>Responsibilities for the Technical Analyst include:<br><ul><li>Provide support for business-critical events like ED&O, Shareholder's meeting, Board of Directors meeting, Business Review meetings, CRDAC meetings</li><li>Perform daily checks on all open issues and own to closure thus ensuring Service Level Agreement (SLA) and Operational Level Agreement (OLA) compliance</li><li>Provide technical and non-technical customer focused IT support, develop and maintain relationships within the business, at all levels</li><li>Evaluate new technology products based on testing metrics and methodology and recommend new technologies that will be helpful to the executive and support staff</li><li>Independently resolve complex, break-fix issues; solve user problems at the desktop or provides phone support to diagnosis remote customer issues</li><li>Identify and solve complex system issues with PCs, Macs and mobile devices</li><li>Serve as a point of contact for all incidents, assuring timely attention and resolution is provided</li><li>Acts as a main contact for projects involving technical rollouts, office moves, hardware/software upgrades.</li><li>Participate in training programs designed to educate end users about basic and specialized applications with the ability to explain complex issues in an easy to understand manner</li><li>Works in a virtual global team environment to provide seamless experiences for traveling executives by collaborating with clients to determine and understand business requirements</li><li>Perform in depth analysis and provide suggestions based on the business requests</li><li>Interact with senior leaders and own issues to completion</li><li>Interactions with Amgen's Information Security, Identity and Access Management, Records and Information Management teams to ensure solutions are scalable, secure, and optimized to protect Amgen's information</li></ul><br><br><b>Basic Qualifications</b><br><br>Master's degree<br><br>OR<br><br>Bachelor's degree and 2 years of Information Systems experience<br><br>OR<br><br>Associate's degree and 6 years of Information Systems experience<br><br>OR<br><br>High school diploma / GED and 8 years of Information Systems experience<br><br><b>Preferred Qualifications</b><br><ul><li>Bachelor's degree in Computer Science, Information Systems, Engineering, or Life Sciences</li><li>4+ years of formal technical support, help desk or customer success management experience for a technology company</li><li>Technical background and in depth, hands-on delivery experience with the following technologies:</li><li>Collaboration Tools (Office 365, Box, One Drive, MS Teams, etc.)</li><li>Messaging tools</li><li>SharePoint</li><li>Skype</li><li>Audio-Video conferencing technology</li><li>Devices - mobile, PC, Macs</li><li>Experience with managing projects using Scrum and Agile methodologies</li><li>Superb communication, interpersonal skills, and writing skills with ability to understand customer needs</li><li>Enthusiastic about technology with validated technical capability</li><li>Passionate about customer service and how it can transform businesses</li><li>Excellent project management skills and ability to multitask with ease</li></ul><br><br>Amgen focuses on areas of high unmet medical needs and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.<br><br>Join Us <br> <br> If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen. <br> <br> Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses. <br> <br> As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients. <br> <br> Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.<br/><br/> <img src="https://analytics.click2apply.net/v/OaAnMbsEEGxduDqdupBkx"> <p>PI115029692</p>

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Posted: 2019-11-01 Expires: 2019-12-02

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Sr Associate Technical Analyst

Amgen
Thousand Oaks, CA 91360

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