25 days old

Specialist/Sr. Specialist, Flight Service Technical Documentation

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 33938 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
  • ​​This job is a member of the Flight Services Team within the Customer Experience Division.
  • Responsible for formatting, editing, and maintaining the FAA accepted Flight Service Inflight Manual (IFM) and associated Flight Service publications.
What you'll do
  • Maintain, edit and revise Flight Service Inflight Manual (IFM), and Onboard Emergency Checklists (OEC)
  • Maintain archives for all manual publications, research and provide documentation to legal as required 
  • Edit and publish revisions to Onboard Announcement PA Card
  • Maintain Foreign Language PA Translations
  • Interface with Flight Operations, Airport Customer Service, Engineering, Flight Service Training, Aircraft Appearance, and Marketing to ensure manual content is aligned with other department procedures and processes
  • Act as an Administrator for Comply 365 manual applications
  • Assist with preparing mandatory requirements for induction of all new aircraft
  • Communicate changes and updates with the Flight Attendant work force  
  • Assists with internal and external audits and record keeping associated with audits
  • In collaboration with subject matter experts drafts safety and regulatory communications
  • Provides updates for Jetnet website to web master to maintain all flight service safety, regulatory, security and service content
  • Performs other duties and special projects, as assigned
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor's degree or equivalent experience/training
  • Minimum two (2) years' experience working with technical manual publications 

Preferred Qualifications- Education & Prior Job Experience

  • N/A

Skills, Licenses & Certifications

  • Knowledge of and experience with Flight Service procedures
  • Working knowledge of FARs, with ability to interpret and apply regulations to procedures
  • Strong analytical skills for research and data collection
  • Demonstrated ability to effectively handle multiple, concurrent projects and meet strict deadlines while balancing workload with minimal supervision
  • Proficient in Microsoft Office Suite software; knowledge of Adobe Framemaker, Illustrator software and Pro-Author
  • Excellent written, verbal and interpersonal communication skills, with ability to effectively interact with all levels of management, employees, government agencies and outside vendors
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 33938 


Posted: 2019-10-26 Expires: 2019-11-25

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Specialist/Sr. Specialist, Flight Service Technical Documentation

American Airlines
Fort Worth, TX 76102

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