10 days old

Specialist/Senior Specialist, Team Member Relations

American Airlines
Chicago, IL 60602

Location: Chicago O'Hare Intl Apt (ORD-TRML) 
Additional Locations: Miami, FL
Requisition ID: 32168 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

Responsible for assisting leaders of people seeking guidance regarding specific team member matter;  coach and guide the business with team member concerns including the day to day performance coaching and leader of people assistance; provide guidance for draft/review of performance related documentation; guide leaders to investigate non work environment matters (e.g. travel allegation violations, company/local policy, attendance, performance, etc.); confer with legal and labor.


Specifically, you’ll do the following:

  • Explains and interprets company regulations, policies, and procedures for employees and management
  • Guides leaders to investigate non-work environment matters
  • Collaborates with People Business Partners, the field and corporate leadership by providing information that leads to proactive solutions or action plans that impact policies, processes and procedures.
  • Partner with labor as well as internal and external counsel when appropriate
  • Conducts ongoing formal and informal HR training
  • Produces and maintains reports, metrics, and other data to the HR Partner team
  • Represents the HR Partner team on various projects/committees
  • Completes ad-hoc projects, as assigned

Required Qualifications

  • Undergraduate degree in relevant field or equivalent experience/training
  • 3+ years of Human Resources experience or 5+ years of supervisory experience is required.
  • 1+ years of experience handling internal complaint investigations required
  • Must be thoroughly familiar with state and federal employment laws including but not limited to; FMLA, ADA, FLSA, NLRB, Title VII, etc.
  • Strong initiative and solid judgment abilities/skills
  • Demonstrated effective problem-solving and decision-making skills
  • Excellent project management skills
  • Ability to handle sensitive and confidential information appropriately
  • Excellent verbal and written communication skills, necessary to explain complex information and communicate with all levels of management. Ability to interact effectively with employees
  • Proficient with Microsoft Office software (e.g., Outlook, Word, Excel, PowerPoint)
  • Ability to handle shifting and multiple priorities
  • Ability to travel for the position will vary based on position
Qualifications (Continued)

Preferred Qualifications

  • 1+ years of experience dealing with unionized workgroups
  • Professional certification as a PHR, SPHR, SHRM-CP or SHRM-SP preferred
  • Proficient in Spanish language

Disclaimer: Open position with primary responsibility in Employee Relations. Location MIA or ORD supporting both locations. 

Additional Locations: Miami, FL
Requisition ID: 32168 


Posted: 2019-08-14 Expires: 2019-09-13

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Specialist/Senior Specialist, Team Member Relations

American Airlines
Chicago, IL 60602

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