1+ months

Specialist/Senior Specialist, Learning Analytics

American Airlines
Fort Worth, TX 76102

Location: Training & Conf Ctr (DFW-TRCC) 
Additional Locations: None
Requisition ID: 30407 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

The Learning Analytics Senior Specialist is a member of the Learning Experience Team within Talent Strategy & People Development [TS&PD]. The person in this role will help us carry out our mission to create impactful learning experiences by measuring the results of our learning efforts, enabling us to continuously improve and make data-driven decisions and learning strategies using analytics – contributing to our goal of providing world-class learning experiences for American Airlines team members. This awesome team member understands how people learn, and will focus and specialize on learning impact measurement and analysis in support of other teams who focus on program management and learning strategy.


Specifically, you’ll do the following:

  • Help lead the growth of TS&PD’s analytics capabilities from tactical to optimized – improving our time to insight in support of our strategic objectives
  • Establish automated data collection mechanisms for KPIs and key metrics on both our operational and strategic performance
  • Design and build dynamic dashboards, scorecards, and reports that provide decision makers actionable insights timely and regularly, using business intelligence or learning analytics tools
  • Measure the impact of our learning programs in terms of efficiency, effectiveness, and outcomes, from Level 1, up to Level 5 if needed
  • Support the operationalization of learning analytics in the business processes of TS&PD, and help develop our team members’ business acumen with analytics
  • Deploy learning impact evaluations consistently
  • Ensure data integrity and accessibility; Help define data governance structure, processes, and standards
  • Act as an indispensable performance consultant by proactively providing insight to learning professionals and leaders on trends observed from data, enabling them to continue to deliver value to the company

About The Job (Continued)

  • Make data-powered recommendations for continuous improvement
  • Work consultatively and collaboratively with internal customers and stakeholders in defining learning data and KPI measurement needs
  • Help tell the story of learning impact with data and fact-based insights in a manner that drives inspired action on the right priorities
  • Champion the use of analytics with the organization’s drive to optimize learning impact
  • Other needs as required by the business


Required Qualifications

  • At least 3 years related work experience
  • Bachelor’s degree in related field or equivalent experience/training
  • Education or work experience in data analytics or data science, preferably in Learning and Development or HR / Talent Development
  • Understanding of adult learning principles in the corporate setting
  • High proficiency level of analytical skills – critical thinking, information analysis, research, communication, problem solving, and creativity
  • Expert in data visualization
  • Advanced technical expertise in using learning analytics platforms or business intelligence tools, preferably Tableau or a similar tool
  • Advanced proficiency in MS Excel
  • Advanced learning impact measurement experience
  • Ability to think strategically, and follow through with execution persistently
  • Learning and development program performance management experience
  • Experience in business intelligence, statistics, or people analytics
  • Learning agility: Learns quickly when facing new problems, experiments to find solutions, enjoys the challenge of unfamiliar tasks, can effectively cope with change and ambiguity

Qualifications (Continued)

Required Qualifications (Continued)

  • Advanced presentation and professional written communication skills, especially for leadership audiences
  • Continuous improvement mindset
  • Excellent time management and flexibility
  • Customer focus, enthusiasm, and positive work attitude
  • High integrity and strong work ethic
  • Eagerness and desire to make a difference in the organization through the role


Preferred Qualifications

  • Program management experience is a plus
  • 3 years of work experience in a Learning & Development function
  • 2 years of work experience in the airline industry
  • Experience in a startup work environment
  • Experience or familiarity with project management principles
  • Experience or familiarity with process improvement
  • Expertise in data mining from SumTotal or similar learning management systems and talent data sources

Additional Locations: None
Requisition ID: 30407 


Posted: 2019-06-05 Expires: 2019-09-23

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Specialist/Senior Specialist, Learning Analytics

American Airlines
Fort Worth, TX 76102

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