27 days old

Specialist/Senior Specialist, Flight Service Communications

American Airlines
Fort Worth, TX 76102

Location: AA Headquarters 2 (DFW-HDQ2) 
Additional Locations: None
Requisition ID: 31636 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Flight Service Team within the Customer Experience Division. Responsible for developing, delivering and increasing the effectiveness of communications to over 28,000+ flight attendants on behalf of Flight Service.

Specifically, you’ll do the following: 

  • Responsible for a broad communications suite including digital/web, email, internal systems and social media to ensure that a remote workforce, and their leadership teams, stay plugged-in to mission-critical information, policy and procedure updates as well as commercial updates such as onboard dining, retail, entertainment and loyalty programs
  • Writes and edits copy for a variety of internal communications channels - adhering to American's editorial style and tone of voice
  • Proactively strategizes, creates and executes communication campaigns to engage employees, developing editorial plans that will effectively use Flight Service and American’s existing communications channels in new, more collaborative ways
  • Works closely with company officers, senior leadership team and various business units throughout the airline to ensure Flight Service is top of mind
  • Presents complex information in a digestible way
  • Advises and coordinates strategy for centralizing communications to numerous workgroups, fostering relationships with departmental communications leads
  • Builds trust as a communications advisor to share expertise and guidance
  • Leads large scale special projects
  • Develops communications for a variety of platforms, including email, video and social media

Required Qualifications

  • Bachelor's Degree in Journalism, Public Relations, Strategic Communications or equivalent experience
  • Ability to use web publishing and content management systems
  • Knowledge of Microsoft Office including Word, Excel, Outlook and presentation development for executives
  • Ability to use PC (Windows) and Apple (iOS) products
  • Ability to strategize and execute challenging projects on deadline and on budget
  • Ability to delve into complex business issues and explain them to frontline team members in a clear, understandable way
  • Ability to work independently and on a team
  • Keen attention to detail and accuracy
  • Adept at time management and ability to work under tight deadlines
  • Ability to use web publishing and content management systems
  • Results oriented


Preferred Qualifications

  • Previous commercial airline experience
  • 2 years related professional experience in journalism and/or strategic communications
  • Mastery of AP style

Additional Locations: None
Requisition ID: 31636 


Posted: 2019-07-23 Expires: 2019-08-26

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Specialist/Senior Specialist, Flight Service Communications

American Airlines
Fort Worth, TX 76102

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