21 days old

Specialist/Senior Specialist, Flight Service Communications

American Airlines
Fort Worth, TX

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 19345 


Join us for a career with endless possibilities

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Flight Services Team within the Customer Experience Division. This position will be responsible for developing, delivering and increasing the effectiveness of communications to over 26,000+ flight attendants on behalf of the Flight Service group.


Specifically you will do the following:

  • Responsible for a broad communications suite including digital/web, email, internal systems and social media to ensure that a remote workforce, and their Leadership teams, stay plugged into mission-critical information, policy and procedure updates as well as commercial updates such as onboard dining, retail, entertainment and loyalty programs
  • Proactively strategizes, creates and executes communication campaigns to engage employees, developing editorial plans that will effectively use Flight Service and American’s existing communications channels in new, more collaborative ways
  • Ability to work closely with company officers, senior leadership team and various business units throughout the airline to ensure the Flight Service is top of mind
  • Presents complex information in a digestible way
  • Advises and coordinates strategy for centralizing communications to numerous workgroups, fostering relationships with departmental communications leads
  • Builds trust as a communications advisor to share expertise and guidance
  • Ability to lead large scale special projects


Required Qualifications

  • Bachelor's Degree in Journalism, Public Relations or Strategic Communications
  • 3 years related professional experience in journalism and/or strategic communications


Preferred Qualifications

  • ​Previous commercial airline experience
  • Frontline experience preferred
  • Ability to use web publishing and content management systems
  • Knowledge of Microsoft Office including Word, Excel, Outlook and presentation development for executives
  • Ability to use Adobe Creative Suite
  • Ability to use PC (Windows) and Apple (iOS) products
  • Ability to strategize and execute challenging projects on deadline and on budget
  • Ability to present complex information

Additional Locations: None
Requisition ID: 19345 


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Specialist/Senior Specialist, Flight Service Communications

American Airlines
Fort Worth, TX

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Specialist/Senior Specialist, Flight Service Communications

American Airlines
Fort Worth, TX

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