22 days old

Specialist/Senior Specialist, Communications

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 34057 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

As communicators, we’re only as good as the communications we produce. And at American, those communications need to be written through the lens of our frontline team members to ensure what we’re communicating truly resonates with our teams. Pay is one of the most important, if not the most important, things to our team members. And ensuring they understand all aspects of it is a priority for us.


That’s why we’re looking for an individual who will support pay-related communications for our more than 100,000 team members.


We’re looking for someone who can work in a complex, fast-paced environment. This individual will be focused on education around our pay and any big changes coming our team members’ way. At the same time, this person will need to be able to quickly react to any issues to determine the issue, what it means to our team members and the best communications path forward. If you are skilled at taking complex topics and making them understandable to the masses, this might be the position for you.


This position will report through Corporate Communications, but will be heavily connected to the Payroll team, who is largely based in Phoenix.

What you'll do
  • Draft communications that go to frontline team members, including videos, blogs, industry-comparisons and senior leadership communications
  • Draft plans to communicate corporate initiatives to all workgroups, focusing on how decisions affect them
  • Keep an eye on both internal and external news and communications to ensure we’re addressing issues and topics that our team members care about
  • Coordinate various leader and team member meetings, including scheduling, prep materials and follow up communications
  • Lead communications for the phased rollout of our new payroll system
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​Bachelor's degree in related field or equivalent experience/training
  • Minimum of 3 years relevant work experience in communications, payroll or related field

Preferred Qualifications- Education & Prior Job Experience

  • Excellent written, verbal communication and presentation skills and experience in strategic communications planning
  • Experience with payroll-related topics is a plus


Skills, Licenses & Certifications

  • Strong analytical skills, quantitative ability, solution and detail-oriented
  • High level of professionalism and discretion in handling confidential information
  • Ability to work successfully at all levels of the organization; strong team player
  • Ability to lead tasks, manage processes, analyze and problem-solve, working independently as well as in a group
  • Thrives in a fast-paced atmosphere where you work under pressure and can meet critical deadlines
  • Must have excellent time-management skills with the ability to handle multiple projects at the same time and meet deadlines effectively, efficiently and independently
  • Ability to problem solve and the ability to research issues to determine root cause
  • Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 34057 


Posted: 2019-10-29 Expires: 2019-11-28

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Specialist/Senior Specialist, Communications

American Airlines
Fort Worth, TX 76102

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