30 days old

Specialist IS Solution Architect, ServiceNow

Amgen
Tampa, FL 33602
  • Job Code
    117244550
Amgen

Job ID: R-87192
Location: Tampa, FL, US 33602

Amgen is searching for a Specialist Information Systems (IS) Solution Architect - ServiceNow who will work on our Enterprise Service Management (ESM) - Platforms Team. The Specialist will report to the Senior Manager - ESM Platforms - ServiceNow and will work out of Amgen's Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. The Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies.

This Specialist IS Solution Architect - ServiceNow will collaborate with business stakeholders, project and operational support teams to drive solutions for specific business problem(s) by identifying requirements, conduct ing feasibility analysis, proof of concepts and design sessions, and offer configuration support of the ServiceNow platform. The Specialist will define stories that support business capabilities, work with development teams to deliver solutions, and help to define the service and technical roadmap for Enterprise Service Management. Responsibilities of the Specialist may shift to other processes in the Service Management area as needed by the department and/or career growth of the Incumbent and involve enhancing the service management discipline within IS .

The ESM - Platforms team focuses on managing all aspects of Amgen's key service management system ServiceNow. Responsibilities range from break-fix (KTLO) "keep the lights on" support for this platform all the way to strategic road mapping and architecture with our key SaaS provider ServiceNow on our many modules (ITSM, ITBM , GRC, HR , etc.) which drive and underpin key service management processes at Amgen. The ESM - Platforms Team closely cooperates with other teams such as IS Service and System Owners, Quality, and strategic external partners.

Key Activities for the Specialist include:

  • Responsible for one or more ServiceNow application components to define and support the ServiceNow platform roadmap
  • Owns the development of business cases for new service enhancements and technology projects
  • Elicits and analyzes requests identified by business stakeholders and convert them into functional system requirements
  • Communicates functional requirements by preparing the appropriate artifacts
  • Builds, configures and deploys application functionality per Amgen Software Development Life Cycle (SDLC) standards and procedures
  • Communicates and partners with service owner, business partners and stakeholders, technical team members, service providers and suppliers
  • Assists in the creation of test cases and provide support during test phases of the project lifecycle
  • Participates in change or architecture review boards in reviewing proposed changes or solutions
  • Facilitates roll out of new ServiceNow applications and modules
  • Identifies and monitors key performance indicators to ensure support processes are working properly and to recommend and implement corrective measures to develop continuous improvement actions
  • Develops, maintains, and adheres to system owner and administration procedures and manuals, troubleshoot application issues, and execute change control processes
  • Attends, facilitates, and/or leads meetings of cross functional stakeholders and service provider groups
  • Support the overall Run Service management and governance


  • 10% domestic travel can be expected


Basic Qualifications:

Doctorate degree

OR

Master's degree and 2 years of Information Systems experience

OR

Bachelor's degree and 4 years of Information Systems experience

OR

Associates degree and 10 years of Information Systems experience

OR

High school diploma / GED and 12 years of Information Systems experience

Preferred Qualifications:

  • 5+ years' experience with ServiceNow
  • 2+ years' experience working in a highly agile ( SAFe , Scrum, Kanban) environment
  • ServiceNow certification(s) - Administrator, Implementation, or Developer
  • Experience in specialized ServiceNow applications - GRC, HR, APM, PPM, or CSM
  • Web development and/or Service Portal experience with knowledge of User Experience (UX) best practices
  • Experience with ITIL and Service Management
  • Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.)
  • Strong project management and organizational skills, including effective delegation techniques, strong issues and risk management experience, and strong intra-team coordination skills
  • Experience working cross-functionally and building collaborative working relationships; interfacing effectively with stakeholders, operations and management to resolve issues
  • Ability to organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities
  • Previous experience working in a highly collaborative and culturally diverse environment
  • Excellent Microsoft Excel, Word, and PowerPoint skills
  • Understands business strategy, agenda and future roadmap of business partners, and stakeholders
  • Understands the service requirements, data definition, data alignment efforts and business outcomes to be achieved


Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PI117244550

<b>Amgen</b><br/><br/><b>Job ID: </b>R-87192<br/><b>Location: </b>Tampa, FL, US 33602<br/><br/>Amgen is searching for a Specialist Information Systems (IS) Solution Architect - ServiceNow who will work on our Enterprise Service Management (ESM) - Platforms Team. The Specialist will report to the Senior Manager - ESM Platforms - ServiceNow and will work out of Amgen's Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. The Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies. <br><br>This Specialist IS Solution Architect - ServiceNow will collaborate with business stakeholders, project and operational support teams to drive solutions for specific business problem(s) by identifying requirements, conduct ing feasibility analysis, proof of concepts and design sessions, and offer configuration support of the ServiceNow platform. The Specialist will define stories that support business capabilities, work with development teams to deliver solutions, and help to define the service and technical roadmap for Enterprise Service Management. Responsibilities of the Specialist may shift to other processes in the Service Management area as needed by the department and/or career growth of the Incumbent and involve enhancing the service management discipline within IS . <br><br>The ESM - Platforms team focuses on managing all aspects of Amgen's key service management system ServiceNow. Responsibilities range from break-fix (KTLO) "keep the lights on" support for this platform all the way to strategic road mapping and architecture with our key SaaS provider ServiceNow on our many modules (ITSM, ITBM , GRC, HR , etc.) which drive and underpin key service management processes at Amgen. The ESM - Platforms Team closely cooperates with other teams such as IS Service and System Owners, Quality, and strategic external partners. <br><br><b> Key Activities for the Specialist include: </b> <br><br><ul><li> Responsible for one or more ServiceNow application components to define and support the ServiceNow platform roadmap <br></li><li> Owns the development of business cases for new service enhancements and technology projects <br></li><li> Elicits and analyzes requests identified by business stakeholders and convert them into functional system requirements <br></li><li> Communicates functional requirements by preparing the appropriate artifacts <br></li><li> Builds, configures and deploys application functionality per Amgen Software Development Life Cycle (SDLC) standards and procedures <br></li><li> Communicates and partners with service owner, business partners and stakeholders, technical team members, service providers and suppliers <br></li><li> Assists in the creation of test cases and provide support during test phases of the project lifecycle <br></li><li> Participates in change or architecture review boards in reviewing proposed changes or solutions <br></li><li> Facilitates roll out of new ServiceNow applications and modules <br></li><li> Identifies and monitors key performance indicators to ensure support processes are working properly and to recommend and implement corrective measures to develop continuous improvement actions <br></li><li> Develops, maintains, and adheres to system owner and administration procedures and manuals, troubleshoot application issues, and execute change control processes <br></li><li> Attends, facilitates, and/or leads meetings of cross functional stakeholders and service provider groups <br></li><li> Support the overall Run Service management and governance <br></li></ul><br><br><ul><li> 10% domestic travel can be expected <br></li></ul><br><br><b> Basic Qualifications: </b> <br><br>Doctorate degree <br><br>OR <br><br>Master's degree and 2 years of Information Systems experience <br><br>OR <br><br>Bachelor's degree and 4 years of Information Systems experience <br><br>OR <br><br>Associates degree and 10 years of Information Systems experience <br><br>OR <br><br>High school diploma / GED and 12 years of Information Systems experience <br><br><b> Preferred Qualifications: </b> <br><br><ul><li> 5+ years' experience with ServiceNow <br></li><li> 2+ years' experience working in a highly agile ( SAFe , Scrum, Kanban) environment <br></li><li> ServiceNow certification(s) - Administrator, Implementation, or Developer <br></li><li> Experience in specialized ServiceNow applications - GRC, HR, APM, PPM, or CSM <br></li><li> Web development and/or Service Portal experience with knowledge of User Experience (UX) best practices <br></li><li> Experience with ITIL and Service Management <br></li><li> Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.) <br></li><li> Strong project management and organizational skills, including effective delegation techniques, strong issues and risk management experience, and strong intra-team coordination skills <br></li><li> Experience working cross-functionally and building collaborative working relationships; interfacing effectively with stakeholders, operations and management to resolve issues <br></li><li> Ability to organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities <br></li><li> Previous experience working in a highly collaborative and culturally diverse environment <br></li><li> Excellent Microsoft Excel, Word, and PowerPoint skills <br></li><li> Understands business strategy, agenda and future roadmap of business partners, and stakeholders <br></li><li> Understands the service requirements, data definition, data alignment efforts and business outcomes to be achieved <br></li></ul><br><br>Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. <br><br>Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. <br><br>The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe. <br><br>Join Us <br> <br> If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen. <br> <br> Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses. <br> <br> As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients. <br> <br> Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.<br/><br/> <img src="https://analytics.click2apply.net/v/p7oMN8FDlyN1i2o5fdJ64"> <p>PI117244550</p>

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Posted: 2020-01-18 Expires: 2020-02-18

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Specialist IS Solution Architect, ServiceNow

Amgen
Tampa, FL 33602

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