16 days old

Specialist II (Lease End Consulting) - Chase Auto

JPMorgan Chase & Co.
Phoenix, AZ 85003
  • Job Code

Specialist II (Lease End Consulting) - Chase Auto

Req #: 190078220
Location: Phoenix, AZ, US
Job Category: Customer Service
Potential Referral Amount: 0 US Dollar (USD)

Here at Chase, we focus on our customers first and foremost.  Our employees are initiators, collaborators, and results-oriented individuals. They have a knack for looking at the details, and finding solutions to everyday challenges.   As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities, and ourselves.  We focus on customers’ best interests and strive to exceed expectations by listening to and anticipating their needs.  Our employees are empowered to put our customers at the center of all we do, focus on doing what’s right, and create solutions that make their lives better.



We have opportunities for Specialist II  positions in our Vehicle Remarketing Lease End Consulting Team! 


Our team provides exceptional customer service to our customers that are approaching the end of their lease.  Specialists must have excellent phone skills with ability to convey and explain the end-of-lease options and obligations to the customer.  Must be able to handle high volume of inbound and outbound dialer calls in a professional manner.  Specialists interact with internal and external customers to validate data and document accounts pertaining to Auto Leases.  Specialists must be able to provide customer support and be able to follow the 1uality initiatives as outlined by compliance and the Chase Auto line of business.


We are looking for individuals with a passion for Customer Service with the following skills:


Customer Focus

  • Take ownership of each customer while empathizing and prioritizing customer needs
  • Resolve conflicts and manage customer expectations
  • Determine customer needs and provide appropriate solutions through relationship building


Communication Skills

  • Effective verbal and written communication with both external and internal customers
  • Document customer account activities thoroughly and concisely
  • Engage in interactive dialogue with customers through active listening
  • Problem Solving Skills
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Make appropriate decisions on behalf of the customer quickly and effectively
  • Effectively prioritize work to ensure efficiency
  • Conduct research as needed
  • Analytical Skills
  • Critical thinker and ability to exercise independent judgment
  • Accuracy and attention to detail
  • Required to abide by all applicable regulatory and department practices and procedures
Computer Skills
  • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Fluency in Windows Operating Systems and Microsoft Office tools


Work Schedule


The department's operational hours are 7:00 AM - 7:00 PM, Monday - Friday, and 8:00 AM - 12:00 PM Saturday. 

Work schedules will be assigned during training and all schedules will include Saturday.  Candidates must be able to work any schedule within the department's operational hours.


Please NoteTo be considered for this role, you may be required to complete a video interview powered by HireVue.

    • Minimum 1 year experience in a customer service / call center environment
    • Assertive with excellent communication skills both written and oral
    • Proficient PC skills to include MS Word, Excel, and Outlook
    • Ability to work well under pressure, and capable of adapting to changing priorities or workloads
    • Scheduling flexibility
    • Ability to work independently and well organized

    Preferred qualifications:

    • Auto lease experience
    • Dialer and Call Center experience
    • Knowledge of Chase Auto systems to include iCAF and Aspect


      Keyword: card%20services


      Posted: 2019-09-05 Expires: 2019-10-05

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      Specialist II (Lease End Consulting) - Chase Auto

      JPMorgan Chase & Co.
      Phoenix, AZ 85003

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