1+ months

Special Credits Sr. Specialist II - Tempe, AZ

JPMorgan Chase & Co.
Tempe, AZ 85281
  • Job Code

Special Credits Sr. Specialist II - Tempe, AZ

Req #: 190102278
Location: Tempe, AZ, US
Job Category: Collections
Potential Referral Amount: 500 US Dollar (USD)
Special Collections - Stored Vehicles/Impounds/Insurance/Probate/SCRA/Fraud-
  • Responsible for mitigating loss by customer contact or locating vehicles to ensure we are properly addressing any risk to our collateral. 
  • This includes contacting customers and 3rd parties to determine their intent with collateral and collecting payments as required.
  • Assessing the level of risk associated with each vehicle/account to determine an appropriate course of action.
  • Responsible for working with tow companies, executors, auctions, local law enforcement, insurance companies, skip and repo vendors.
  • Working with both primary insurance companies and gap administrators or gap providers for resolution to claims. 
  • Assisting customers with a total loss/stolen un-recovered claim that also has a gap waiver or gap insurance product.
  • Pursuing a proactive redemption where applicable.
  • Support a strong network of internal departments that all have segment of this process and ensure all groups are functioning as intended. 
  • Will be responsible for managing a portfolio consisting of accounts that are 0 to 120+ days delinquent or charged off where applicable.
  • Use of skip tracing and collection tools if needed to locate the customers in order to determine intent.
  • Ability to work in a multi tasked team environment where flexibility and dependability are required
  • Communicate effectively and professionally with internal and external customers
  • Able to handle complex and sensitive situations
  • Data input and reporting requirements

  • You will have direct contact with customers by telephone to establish a mutual agreement to bring charged off consumer loans to resolution based on liquidity and available assets.
  • Utilize negotiation skills to obtain payoff, settlements or acceptable arrangements of account balance based on an understanding of customer financial status.
  • Review and analyze customer credit bureaus, property evaluations, contact credit, employment, and references or utilize skip trace procedures to increase customer contact.
  • Determine the feasibility of potential legal action based on located assets, employment status with an understanding of state restrictions.
  • May coach lower level collectors sharing best practices regarding collection techniques.
  • You will receive general supervision and regularly exercise judgment to accomplish assignments. 
  • You will demonstrate judgment capability and be able to work independently of supervisor on predominately complex matters.



• 1-3 years customer service or collection experience strongly preferred

• Decision making abilities

• Previous auto experience helpful

• Basic skip tracing experience strongly preferred

• Organization and prioritization skills a must

• Excellent communication and listening skills

• Ability to work overtime as required


JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.


Keyword: consumer%20banking


Posted: 2019-11-01 Expires: 2019-12-06

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Special Credits Sr. Specialist II - Tempe, AZ

JPMorgan Chase & Co.
Tempe, AZ 85281

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast