15 days old

Shift Supervisor - Collis Cafe

Dartmouth College
Hanover, NH 03755
  • Job Code
    115778325


Dartmouth College



Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.

Position Information

Position Title
Shift Supervisor - Collis Cafe

Department
Dining Services

Position Number
1011172

Position Purpose

Serves as a Shift Supervisor of Collis Caf and Collis Late Night for the Dartmouth Dining Services (DDS), ensuring smooth operation of service, customer satisfaction, and enforcement of safety and sanitary procedures and policies during evening, weekend and late night hours.



SEIU Level
Not an SEIU Position

FLSA
Non-Exempt

Employment Category
Regular Full Time

Department Contact for Cover Letter
Doreen Blake

Special Instructions to Applicants

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.



Key Accountabilities

Key Accountabilities

Shift Operations
Independently oversees and participates in the day-to-day shift operations, opening and/or closing of Collis Caf and Collis Late Night.
Independent responsibility for two operations on a regularly scheduled basis, with revenue in excess of 3.1 million and transaction counts in excess of 680,000.
Verifies cash in safe and register banks and sets up RDT (remote data terminals) cash registers.
Assigns initial work and reassigns workforce as required to balance changes in customer service needs and timing of food preparation.
Enforces health and sanitation policies and procedures with concern to proper handling and preparation of food items and that quality and portion control standards are maintained.
Ensures observance of liquor license laws, when appropriate.
Responds to customer comments/complaints about quantity/quality of food, customer service, etc.; seeks to satisfy customer needs; refers issues to Manager when appropriate.
Oversees cleanliness and general appearance of caf.
Counts cash and closes out shift sales and prepares reports on receipts.

Workforce Supervision
Provides daily supervision to 20 service employees and 15-20 temporary and student staff. Trains new employees in all aspects of food service operations.
Ensures adequate distribution of staff on each shift and independently determines when additional staff is needed.
Communicates management policies and instructions to employees and relays employee concerns back to management.
Monitors and evaluates work performance to ensure compliance with productivity, quality, and customer service standards.
Identifies performance problems, recommends training or initiates appropriate corrective action.
Implements disciplinary measures when necessary, e.g. verbal warnings or corrective instructions with written report to the manager.

Inventory
Maintains and analyzes daily inventory counts and makes out orders for specified vendors.
Receives and stores deliveries and ensures that necessary supplies are stocked for the shift and that all stock is rotated. Generates reports on sales, product movement, etc.
Monitors sales and recommends appropriate changes, based on high costs or lack of item popularity. Makes recommendations regarding menu development; may compute cost and price analysis.
Works with other supervisors and managers in communicating information and in planning and making changes to caf procedures.

Facility/Equipment Maintenance
Maintains continuing surveillance over physical facility, ensuring all doors are locked, windows closed, storage areas secured, lights out, etc.
Acts to preclude or terminate unauthorized/inappropriate uses of facilities and to intervene in and resolve disturbances.
Notifies Security when assistance is needed.

Miscellaneous
Attends training seminars offered by the College and/or professional organizations to stay current with food service and supervisory policies and practices.
Attends ServSafe training and renews certification as required.
Sets customer service tone for the department to include addressing the needs of a diverse community.
Assist with limited catering as needed.
Works at other satellite areas within DDS as required.

-- -- Performs other duties as assigned

PI115778325

<br/><br/><b>Dartmouth College</b><br/><br/><br/><br/>Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.<br/><br/><b>Position Information</b><br/><br/><b>Position Title</b><br/>Shift Supervisor - Collis Cafe<br/><br/><b>Department</b><br/>Dining Services<br/><br/><b>Position Number</b><br/>1011172<br/><br/><b>Position Purpose</b><br/><p>Serves as a Shift Supervisor of Collis Caf and Collis Late Night for the Dartmouth Dining Services (DDS), ensuring smooth operation of service, customer satisfaction, and enforcement of safety and sanitary procedures and policies during evening, weekend and late night hours.</p><br/><br/><b>SEIU Level</b><br/>Not an SEIU Position<br/><br/><b>FLSA</b><br/>Non-Exempt<br/><br/><b>Employment Category</b><br/>Regular Full Time<br/><br/><b>Department Contact for Cover Letter</b><br/>Doreen Blake<br/><br/><b>Special Instructions to Applicants</b><br/><p>Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.</p><br/><br/><b>Key Accountabilities</b><br/><p></p> <tr> <th>Key Accountabilities</th> <td><p>Shift Operations<br>Independently oversees and participates in the day-to-day shift operations, opening and/or closing of Collis Caf and Collis Late Night.<br> Independent responsibility for two operations on a regularly scheduled basis, with revenue in excess of 3.1 million and transaction counts in excess of 680,000.<br> Verifies cash in safe and register banks and sets up RDT (remote data terminals) cash registers.<br> Assigns initial work and reassigns workforce as required to balance changes in customer service needs and timing of food preparation. <br> Enforces health and sanitation policies and procedures with concern to proper handling and preparation of food items and that quality and portion control standards are maintained.<br> Ensures observance of liquor license laws, when appropriate.<br> Responds to customer comments/complaints about quantity/quality of food, customer service, etc.; seeks to satisfy customer needs; refers issues to Manager when appropriate.<br> Oversees cleanliness and general appearance of caf.<br> Counts cash and closes out shift sales and prepares reports on receipts.<br><br> Workforce Supervision<br>Provides daily supervision to 20 service employees and 15-20 temporary and student staff. Trains new employees in all aspects of food service operations.<br> Ensures adequate distribution of staff on each shift and independently determines when additional staff is needed.<br> Communicates management policies and instructions to employees and relays employee concerns back to management.<br> Monitors and evaluates work performance to ensure compliance with productivity, quality, and customer service standards.<br> Identifies performance problems, recommends training or initiates appropriate corrective action.<br> Implements disciplinary measures when necessary, e.g. verbal warnings or corrective instructions with written report to the manager.<br><br> Inventory<br>Maintains and analyzes daily inventory counts and makes out orders for specified vendors. <br> Receives and stores deliveries and ensures that necessary supplies are stocked for the shift and that all stock is rotated. Generates reports on sales, product movement, etc.<br> Monitors sales and recommends appropriate changes, based on high costs or lack of item popularity. Makes recommendations regarding menu development; may compute cost and price analysis.<br> Works with other supervisors and managers in communicating information and in planning and making changes to caf procedures.<br><br> Facility/Equipment Maintenance<br>Maintains continuing surveillance over physical facility, ensuring all doors are locked, windows closed, storage areas secured, lights out, etc.<br> Acts to preclude or terminate unauthorized/inappropriate uses of facilities and to intervene in and resolve disturbances. <br> Notifies Security when assistance is needed.<br><br> Miscellaneous<br>Attends training seminars offered by the College and/or professional organizations to stay current with food service and supervisory policies and practices.<br> Attends ServSafe training and renews certification as required.<br> Sets customer service tone for the department to include addressing the needs of a diverse community.<br> Assist with limited catering as needed.<br> Works at other satellite areas within DDS as required.<br><br></p></td> </tr> <tr> <th>--</th> <td></td> </tr> <tr> <th>--</th> <td>Performs other duties as assigned</td> </tr> <img src="https://analytics.click2apply.net/v/QlJo2MIe4kNdHV65ige7G"> <p>PI115778325</p>

Categories

Posted: 2019-11-23 Expires: 2019-12-24

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Shift Supervisor - Collis Cafe

Dartmouth College
Hanover, NH 03755

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