29 days old

Servicenow Lead Developer

Bengaluru, KA 560002
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
As a ServiceNow Lead Developer, you are responsible for leading a team of offshore developers on ServiceNow projects for IBM's largest clients. You will work with the ServiceNow Solution Architect, will design, develop, test and deploy applications hosted on the ServiceNow platform to meet clients' requirements and business objectives.
  • Serve as a subject matter expert for the ServiceNow platform directing and advising other members of the development team
  • Develop and maintain ServiceNow platform and custom applications
  • Follow best practices and client guidelines and standards
  • Research technical issues using web sites, vendor support procedures and other troubleshooting methods
  • Participate in projects and support issues associated with ServiceNow applications, liaising with appropriate IT departments as well as associated vendors
  • Provide appropriate IT associates with technical training, support and secondary documentation for ServiceNow applications
  • Create requests for change in association to the ServiceNow platform as necessary
  • Continually review the efficiency and effectiveness of the ServiceNow platform and applications
  • Maintain a current knowledge of ServiceNow product offerings and other supporting technologies

Required Technical and Professional Expertise
  • Minimum 5+ years of experience as a ServiceNow developer preferably a ServiceNow Certified Developer
  • Experience in developing large global enterprise ServiceNow instance
  • Ability to customize workflows, code Business Rules and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform.
  • Expertise in configuration and customization of the following modules: Service Request Management, Service Portal, Incident, Problem, Change and Knowledge Management
  • Proficient in performance analytics and reporting, Asset management, integrations, and custom applications
  • Proven communication skills with non-technical staff and with clients

Preferred Technical and Professional Expertise
  • Experience with web development technologies like HTML and standard libraries like Angular.js
  • Exposure to ITIL methodology
  • Experience working in an Agile/Scrum environment preferably from telecom Industry
  • Ability to lead a team of developers, prior experience in the same will be preferred
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-12-27 Expires: 2020-01-26

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Servicenow Lead Developer

Bengaluru, KA 560002

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