30 days old

Senior Specialist, Wellness Programs

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 35653 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
  • This job is a member of the Benefits Team within the People Division.
  • Responsible for maintaining day-to-day accountability for well-being programs' successful implementation, project management, and evaluation while ensuring vendor partners deliver engaging and effective services. Programs include well-being engagement and rewards, onsite clinics, onsite EAP, onsite fitness center, weight management, and other solutions provided by various vendors.
What you'll do
  • Ensures and regularly documents vendors are administering programs in accordance to the agreed upon scope of services, are meeting agreed upon service levels and performance standards. When standards or milestones are not met, quickly intervenes to correct vendor performance. 35%
  • Partners with communications team in the strategy and delivery of team member communications and building a knowledge base to support team member engagement for all assigned programs. 10%
  • Works closely with reporting analyst to ensure program progress is documented via organized and integrated dashboards. 10%
  • Works closely with program coordinators to develop and implement annual program calendar, ensuring engaging, ongoing activities are scheduled that promote assigned programs and engage team members. 10%
  • Leads implementation phase of any assigned project including gathering, defining and documenting business and eligibility requirements, working closely with vendors and internal teams such as benefits to achieve work stream objectives. 10%
  • Acts as an expert resource for team member well-being resources and programs administered by well-being vendor partners, providing information and assistance, and escalating issues as needed while tracking progress until resolution. 5%
  • Assists in development and documentation of team strategy, processes, procedures and policies. 5%
  • Prepares and delivers presentations effectively and efficiently, including to senior level management. 5%
  • Promotes well-being programs through active, ongoing communications and demonstrated commitment to personal well-being. 5%
  • Ensures compliance with all federal, state and local health and welfare and leave regulations. 5%
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor's degree in a related field or equivalent experience/training
  • 5 years of demonstrated project management experience with complex technical and administrative deliverables
  • 2 years of experience with eligibility files and/or business requirements gathering, definition, and documentation techniques

Preferred Qualifications- Education & Prior Job Experience

  • Master's degree in a related field or equivalent experience/training
  • Project management designation

Skills, Licenses & Certifications

  • Strong organizational and project/process management skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills in dealing with internal customers, team members, management, and external vendors
  • Demonstrated presentation and public speaking skills
  • Independently able to analyze and research complex issues and provide resolution
  • Self-directed, organized, and able to meet strict deadlines within a fast-paced environment
  • Strong computer aptitude including advanced proficiency in Microsoft Excel and PowerPoint, web-enabled benefits eligibility and enrollment systems, and various web-based tools
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 35653 


Posted: 2019-12-18 Expires: 2020-01-17

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Senior Specialist, Wellness Programs

American Airlines
Fort Worth, TX 76102

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