30 days old

Senior Specialist, Team Member Relations

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 35955 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Team Member Relations team has various open positions within the group, with opportunities for Specialists within the following areas: Employee Relations, Work Environment/Investigations. Please see the individual job descriptions below. Specialists will be hired to support and provide guidance to AA team members within one or some of these areas.

 

What you'll do- Investigations Specialist

The Investigations Specialist is responsible for conducting investigations into possible violations of Company policies, particularly the Work Environment Policy, including claims of harassment and discrimination; assist the operating departments with technical and/or complex investigations, including time card fraud cases; facilitate discussions between management and the employees; educate employees and management on various Company policies and procedures; make recommendations regarding appropriate corrective action or work environment planning; prepare and present case summaries to senior management and AA legal department; assist AA legal department in preparing for litigation and arbitration; and testify in arbitrations. Champions change and supports strategic initiatives geared towards the betterment of the companies work environment.

Principal Duties and Responsibilities:

  • Conducts investigations into claims of potential harassment and discrimination; escalates to senior leadership as needed; partner with operational leadership in investigations into potential violations of company policies
  • Collaborates with operational and corporate leadership by providing information that leads to proactive solutions or action plans that impact policies, processes and procedures
  • Conducts various data analysis on complaints and related metrics, monitors for patterns and trends to identify areas of concern
  • Provides investigations findings and summaries
  • Explains and interprets company regulations, policies, and procedures for employees and management
  • Partner with internal and external counsel when appropriate
  • Conducts ongoing HR training and guidance on all work environment related matters
  • Produces and maintains reports, metrics, for the HR Partner team
  • Represents the HR Partner team on various projects/committees
  • Completes ad-hoc projects, as assigned
What you'll do- Employee Relations Specialist 

The Employee Relations Specialist is responsible for assisting leaders of people seeking guidance regarding specific team member matter; coach and guide the business with team member concerns including the day to day performance coaching and leader of people assistance; provide guidance for draft/review of performance related documentation; guide leaders to investigate non work environment matters (e.g. travel allegation violations, company/local policy, attendance, performance, etc.); confer with legal and labor.

Principal Duties and Responsibilities:

  • Explains and interprets company regulations, policies, and procedures for employees and management
  • Guides leaders to investigate non-work environment matters
  • Collaborates with People Business Partners, the field and corporate leadership by providing information that leads to proactive solutions or action plans that impact policies, processes and procedures.
  • Partner with labor as well as internal and external counsel when appropriate
  • Conducts ongoing formal and informal HR training
  • Produces and maintains reports, metrics, and other data to the HR Partner team
  • Represents the HR Partner team on various projects/committees
  • Completes ad-hoc projects, as assigned
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​Bachelor's degree in relevant field or equivalent experience/training
  • 3 years of Human Resources experience or 5 years of supervisory experience
  • Must be thoroughly familiar with state and federal employment laws including but not limited to; FMLA, ADA, FLSA, NLRB, Title VII, etc.

 

Preferred Qualifications- Education & Prior Job Experience

  • 1 year of experience handling internal complaint investigations
  • ​Prior experience working with represented groups
  • Professional certification as a PHR, SPHR, SHRM-CP or SHRM-SP preferred

 

Skills, Licenses & Certifications

  • ​Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
  • Ability to have strong initiative and solid judgment abilities/skills
  • Ability to demonstrate effective problem-solving and decision-making skills
  • Ability to demonstrate excellent project management skills
  • Ability to handle sensitive and confidential information appropriately
  • Ability to handle multiple priorities and produce results
  • Ability to build and maintain positive relationships, be able to partner, use a subtle style and work collaboratively with others
  • Ability to travel up to 50%
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 35955 

Categories

Posted: 2019-12-25 Expires: 2020-01-24

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Senior Specialist, Team Member Relations

American Airlines
Fort Worth, TX 76102

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