14 days old

Senior Specialist, Team Member Relations

American Airlines
Charlotte, NC 28202

Location: CLT Westlake Bus Park (CLT-WLBP) 
Additional Locations: None
Requisition ID: 34499 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

​This job is a member of the People Business Partner team within the People Division. Responsible for assisting leaders of people seeking guidance regarding specific team member matter; coach and guide the business with team member concerns including the day to day performance coaching and leader of people assistance; provide guidance for draft/review of performance related documentation; guide leaders to investigate non work environment matters (e.g. travel allegation violations, company/local policy, attendance, performance, etc.); confer with legal and labor.

What you'll do
  • Explains and interprets company regulations, policies, and procedures for employees and management
  • Guides leaders to investigate non-work environment matters
  • Collaborates with People Business Partners, the field and corporate leadership by providing information that leads to proactive solutions or action plans that impact policies, processes and procedures.
  • Partner with labor as well as internal and external counsel when appropriate 
  • Conducts ongoing formal and informal HR training 
  • Produces and maintains reports, metrics, and other data to the HR Partner team 
  • Represents the HR Partner team on various projects/committees
  • Completes ad-hoc projects, as assigned
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​Bachelor's degree in relevant field or equivalent experience/training
  • 3 years of Human Resources experience or 5 years of supervisory experience
  • 1 years of experience handling internal complaint investigations
  • Must be thoroughly familiar with state and federal employment laws including but not limited to; FMLA, ADA, FLSA, NLRB, Title VII, etc.


Preferred Qualifications- Education & Prior Job Experience

  • 1+ years of experience dealing with unionized workgroups
  • Professional certification as a PHR, SPHR, SHRM-CP or SHRM-SP preferred
  • Proficient in Spanish language


Skills, Licenses & Certifications

  • ​Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
  • Ability to have strong initiative and solid judgment abilities/skills
  • Ability to demonstrate effective problem-solving and decision-making skills
  • Ability to demonstrate excellent project management skills
  • Ability to handle sensitive and confidential information appropriately
  • Ability to handle multiple priorities and produce results
  • Ability to build and maintain positive relationships, be able to partner, use a subtle style and work collaboratively with others
  • Ability to travel for the position will vary based on position
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 34499 


Posted: 2019-11-22 Expires: 2019-12-22

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Senior Specialist, Team Member Relations

American Airlines
Charlotte, NC 28202

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