2 days old

Senior Specialist, Community Relations

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 33653 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
  • The Community Relations department is responsible for helping drive inclusive growth and engaging the communities that our airline serves around the world. 
  • As a member of the Community Relations team, this individual will play a lead role in developing and executing community programs that drive large team member engagement, support business objectives and provide unique opportunities for the brand.
  • This includes the planning, development and implementation of the disaster relief program and day to day management of community activations. 
  • This role will also work hand in hand with the company’s data analytics team to assess Community Relations (CR) measurement and reporting practices, according to industry standards and best practices.
What you'll do
  • Plan and execute community outreach activations
  • Align global CR reporting efforts with company-wide goals, corporate reputation strategy and functional business priorities.
  • Manage the disaster relief program including logistics and communications with internal and external stakeholders  
  • Collaborate with multiple internal departments as well as external partners on community projects to help drive business results
  • Assist in cause marketing efforts for American’s national charitable partnerships to generate engagement with customers and increase team member involvement
  • Take ownership of tasks/projects and proactively communicate next steps, timelines and potential issues to appropriate stakeholders – including during ambiguous situations
  • Act with urgency and model sound strategic judgment to others including department and company leadership
  • Develop critical thinking skills by demonstrating the ability to anticipate major issues/obstacles
  • Make positive impact on the team, maintain optimistic, can-do attitude even when plans change
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor’s degree required
  • Minimum of 4 years related experience
  • Knowledge of community relations including program management and cause marketing
  • Knowledge and experience with planning and executing large community activations.
  • Experience in community relations, corporate social responsibility and/or cause marketing with the ability to engage a wide range of stakeholders
  • Experience working with non-profit organizations
  • Creative, flexible, and collaborative with an ability to work in a team-oriented environment; results oriented; demonstrate a high level of initiative
  • Ability to travel up to 20% required
  • Ability to juggle multiple priorities simultaneously and execute on all with excellence
  • Ability to work outside traditional office hours including evenings and weekends as needed

Preferred Qualifications

  • Microsoft Office
  • MicroEdge
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 33653 


Posted: 2019-10-11 Expires: 2019-11-10

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Senior Specialist, Community Relations

American Airlines
Fort Worth, TX 76102

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